Head Customer Success

Talent Search Recruitment - Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.477.104.000 - 1.969.474.000; Full time

Job summary

A leading tech company is looking for a Country Head Customer Success in Indonesia to build strategic client relationships and oversee a team. The ideal candidate has over 10 years of experience in customer success and a proven track record in managing enterprise clients. This role emphasizes leadership and strategic thinking, contributing to customer growth and retention.

Qualifications

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships.
• Proven success with enterprise clients.
• Strong strategic thinking and communication skills.

Responsibilities

• Build and strengthen C-level client relationships.
• Lead and mentor a team of Customer Success Managers.
• Drive adoption, retention, and expansion of our platform.
• Act as the executive sponsor and escalation point.

Skills

Customer Success Management

Account Management

Strategic Partnerships

Leadership

Strategic Thinking

Job description

About the Role

Tanla Platforms is looking for a dynamic Country Head Customer Success to lead our strategic customer relationships in Indonesia. This senior leadership role will oversee enterprise clients, drive value realization, ensure customer growth, and build long-term partnerships.

Key Responsibilities

• Build and strengthen C-level client relationships.
• Lead and mentor a team of Customer Success Managers.
• Drive adoption, retention, and expansion of our platform.
• Act as the executive sponsor and main escalation point.
• Represent the customer voice and influence product & service strategy.

What Were Looking For

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).
• Proven success in managing enterprise clients and leading teams.
• Strong strategic thinking, leadership, and communication skills.
• Customer-first mindset with focus on business outcomes.