Guest Experience Coordinator (Remote)

The Flex; Remote; IDR 502.596.000 - 837.662.000; Full time

Job summary

A global hospitality company is seeking a Guest Experience Coordinator in Bali, Indonesia. This role is vital for ensuring that guests feel valued from booking to checkout. You'll provide exceptional service, resolve issues efficiently, and enhance guest loyalty through thoughtful recommendations. Ideal candidates will be tech-savvy, empathetic, and possess strong communication skills. Enjoy the benefits of a competitive salary, remote-first culture, and the opportunity to grow with the company as it expands internationally.

Benefits

Competitive salary

Performance-based incentives

Remote-first culture

Growth opportunities

Qualifications

• Fluency in English; additional languages like French are a plus.
• Prior experience in hospitality, customer service, or short-term rentals.
• Familiarity with PMS, CRM, and digital communication tools.

Responsibilities

• Respond to inquiries promptly with clarity and professionalism.
• Oversee seamless check-ins and checkouts for guests.
• Resolve issues quickly by collaborating with Operations and Tech.
• Keep guests informed throughout their stay.
• Document insights on recurring issues to enhance workflows.
• Recommend local experiences to elevate guest stays.

Skills

Excellent written and spoken English

Experience in hospitality or customer service

Tech-savvy and comfortable using digital tools

Calm under pressure

Highly empathetic and detail-driven

Positive, people-focused attitude

Tools

Property Management System (PMS)

Customer Relationship Management (CRM)

Job description

About The Flex

At The Flex, we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords. We’re building a team of A-Players — ambitious, proactive, and committed to excellence. If you love making people happy, thrive in fast-paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels.

The Role

As a Guest Experience Coordinator, you are the face and voice of The Flex — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout. You’ll deliver fast, empathetic, and high-quality service while representing a brand that blends smart automation with a thoughtful human touch. This role goes beyond troubleshooting — it’s about crafting memorable stays, building trust, and turning guests into long-term advocates of The Flex.

Key Responsibilities

• Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism.
• Oversee check-ins, checkouts, and in-stay assistance to guarantee seamless guest experiences.
• Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions.
• Keep guests informed at every stage; tone and timing matter.
• Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.
• Recommend add-ons or local experiences that elevate stays and increase guest loyalty.

What You Bring

• Excellent written and spoken English (French or additional languages are a bonus).
• Experience in hospitality, customer service, or short-term rentals.
• Tech‑savvy and comfortable using PMS, CRM, and digital communication tools.
• Calm under pressure with a proactive, solution‑oriented mindset.
• Highly empathetic, detail‑driven, and committed to exceeding expectations.
• A positive, people‑focused attitude and the ability to connect with diverse guests.

Why Join The Flex

• Make an Impact – Every interaction shapes how guests experience The Flex globally.
• Work Globally – Collaborate with a world‑class, international team.
• Grow Fast – Build your career as The Flex expands across continents.
• Competitive Rewards – Attractive salary plus performance‑based incentives.
• Remote‑First Culture – Work from anywhere; we value results over location.

The Flex

We’re not just building another hospitality brand — we’re creating a global ecosystem for flexible living, powered by automation, data, and real human connection. If you’re ready to help redefine what it means to feel at home anywhere, we’d love to meet you.