Field Service Engineer (Surabaya)

PT TRUMPF Indonesia; Bekasi; On-site; IDR 199.833.000 - 299.751.000; Full time

Job summary

A leading technology company is seeking a service technician to handle repairs and customer installations. The ideal candidate must have at least 4 years of relevant experience and a degree in engineering. You will work in an international environment with access to the latest technologies. Strong problem-solving skills and proficiency in English are essential for success in this role.

Benefits

Access to latest technologies

Independence in work

Respectful corporate culture

Qualifications

• At least 4 years of relevant experience.
• Ability to work under pressure and time constraints.
• A team-player with a service-oriented attitude.

Responsibilities

• Carry out repairs in mechanics, electronics, hydraulics, and control technology.
• Ensure parts return process is followed.
• Document technical weak spots and encourage improvements.

Skills

Problem solving

Multitasking

Service experience

Flexibility

Good command of English

Education

Bachelor’s degree or Diploma in Engineering or related disciplines

Tools

MS Office (Excel, Word, PowerPoint)

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Your Role:

• Carry out repairs (e.g., mechanics, electronics, hydraulics, control technology, pneumatics).
• Identify needed spare parts, agree and arrange on order with customers.
• Ensure parts return process followed.
• In case of escalation agree on interim solutions with in‑house service and management and discuss with customer.
• Agree on solutions with experts from own area and specialist.
• Provide documentation of carried out service application.
• Carry out implementation; in case of problems agree with management or in‑house service and discuss and take decisions on further procedure.
• Carry out customer installation with security instruction.
• Provide documentation about introduction, installation feedback for quality management. Realise service training need for customers and inform TID in‑house service.
• Carry out preventing servicing due to given servicing list.
• Provide servicing check list, actualise and adapt it.
• Carry out rebuilding’s and retrofitting.
• Carry out Service‑Updates and data protections.
• Consult customers concerning technical innovations.
• Document technical weak spots in additional report. Encourage improvements and support the process.
• If necessary, carry out operator and servicing training.
• Care for personal equipment (laptop, tools, cars etc.) issued including working condition and cleanliness.
• Adhere to safety rules all the time.
• Any other related project assigned by Service Manager TID

Your Profile:

• Bachelor’s degree or Diploma or equivalent in Engineering or related disciplines.
• A team‑player, with a goal‑driven spirit and sense of urgency and flexibility, with an optimistic and persistent attitude, and service experience in handling day to day activities of Service department.
• Ability to work under pressure and time constraints.
• Flexibility to travel.
• At least 4 years of relevant experience.
• Problem solving and ability to multitask.
• Initiative and proactive in following through and completing tasks. Result‑oriented.
• Good command of English – both spoken and written.
• Knowledge in MS Office (Excel, Word, PowerPoint).

What we offer:

• International, varied and independent work.
• Access to the latest technologies and work equipment.
• Respectful and appreciative corporate culture.

TRUMPF is one of the world's foremost technology companies and stands for quality, excellent products, highly efficient processes and outstanding results. We are market leaders for machine tools used in flexible sheet metal processing and for industrial lasers. In fiscal year 2014/15 the group achieved sales of 2.72 billion euros with approximately 11 000 employees across 60 subsidiaries and branches worldwide, with production facilities in Germany, China, France, Great Britain, Japan, Mexico, Austria, Poland, Switzerland, the Czech Republic and the USA.

PT. TRUMPF Indonesia itself plays a big role in the local market share, with continuous growth we are going to expand further in the near future.