Field Marketing Supervisor

Travel + Leisure Co.; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading vacation ownership company in Indonesia is seeking an experienced manager to oversee daily operations and coach team leaders. The ideal candidate will have extensive management experience, strong customer service focus, and the ability to navigate a fast-paced environment. This role offers an inclusive workplace where excellence and fun are emphasized. Join a team dedicated to creating exceptional travel experiences for guests.

Qualifications

• Extensive management experience, preferably in a Team Leader Role.
• Exceptional customer service focus.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee daily operations and ensure KPI achievement.
• Lead and coach Team Leaders and Field Marketing Hosts.
• Drive guest experience standards and service excellence.

Skills

Management experience

Fluent in English

Customer service focus

Problem solving skills

Communication skills

Tools

Microsoft Office Suite

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Principal Responsibilities

• Oversee daily IH, CMP, and MV operations at site level and ensure KPI achievement
• Lead and coach Team Leaders and Field Marketing Hosts
• Monitor manifests, booking accuracy, reporting and system compliance
• Support recruitment, onboarding, training and staff development
• Drive guest experience standards, service excellence and HEART culture
• Collaborate with Sales, FO, Transport, and Operations for seamless guest flow
• Act as Field Marketing Manager support during periods of absenceEnsure compliance with company policies, government requirements, and OH&S

Key Position Criteria

• Proven extensive management experience, preferably in Team Leader Role.
• Fluent in English and good communication skills.
• Community Marketing Program and In House experience, including direct selling, and track record of results.
• Exceptional customer service focus.
• Ability to read and interpret documents such as guidelines, instructions and manuals.
• Ability to draft process manuals and adhoc reports and correspondence.
• Absolute attention to detail and accuracy.
• Computer literate in Microsoft Office Suite and able to learn Company specific systems.
• Problem solving skills, patience and good listening skills.
• Ability to work in fast paced environment.
• Demonstrated ability to assist guests and co-workers in a professional, helpful, and positive manner.
• Possesses productive, energetic and self-motivated attributes.
• Strong personal values regarding customer service, delivering on the promise and integrity.
• Presents oneself as a professional role model.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.