English Live Chat Agent - Care & Complaints (Semarang)

PT Transcosmos Indonesia; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global digital transformation partner in Semarang is seeking a customer service representative. Responsibilities include handling customer complaints via Live Chat and making reports on complaints. Candidates should have a minimum D3 education, be fresh graduates, and possess strong English communication skills. Willingness to work flexible shifts is required. This position is open for those who can join as soon as possible.

Qualifications

• Educational background: Minimum D3 in any literature field.
• Fresh graduates are welcome to apply.
• Strong communication skills in English.
• English proficiency certificate (TOEFL or IELTS) with a minimum level of B2.
• Willingness to work flexible shifts.
• Willingness to be based in Semarang.
• Availability to join as soon as possible.

Responsibilities

• Handling customer complaints and providing information via Live Chat.
• Making reports on customer complaints and following up on actions to resolve problems.

Skills

Strong communication skills in English

Customer handling

Education

Minimum D3 in any literature field

Job description

A global digital transformation partner in Semarang is seeking a customer service representative. Responsibilities include handling customer complaints via Live Chat and making reports on complaints. Candidates should have a minimum D3 education, be fresh graduates, and possess strong English communication skills. Willingness to work flexible shifts is required. This position is open for those who can join as soon as possible.