English CS Email

PT Concentrix Services Indonesia; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer experience provider in Surakarta is seeking an English CS Email Specialist. This full-time position involves responding to customer inquiries via email, maintaining detailed records, and improving customer service delivery. The ideal candidate possesses excellent English communication skills and a strong service orientation, with opportunities for career development and a supportive work environment.

Benefits

Competitive salary and benefits package

Opportunities for career development

Supportive work environment

Work-life balance initiatives

Access to health and wellness programs

Qualifications

• Proven track record in a customer-facing role, preferably in a call centre or email support environment.
• Commitment to delivering high customer satisfaction.

Responsibilities

• Responding to customer inquiries and complaints via email.
• Providing accurate information and solutions to customer concerns.
• Documenting customer interactions and maintaining records.
• Identifying trends to improve customer experience.
• Collaborating to streamline processes.

Skills

Excellent written and verbal communication skills in English

Strong customer service orientation

Problem-solving abilities

Ability to work in a fast-paced environment

Tools

Customer Relationship Management (CRM) tools

Job description

Overview

PT Concentrix Services Indonesia is seeking an English CS Email Specialist to join our team in Surakarta, Central Java. This full-time role will involve providing high-quality customer service support through email communication. As a key member of our customer service team, you will play a vital part in ensuring our clients' needs are met and their queries are resolved efficiently.

What you\'ll be doing

• Responding to customer inquiries and complaints via email in a professional and timely manner


• Providing accurate information and solutions to address customer concerns


• Documenting customer interactions and maintaining detailed records


• Identifying trends and issues to help improve overall customer experience


• Collaborating with cross-functional teams to streamline processes and enhance service delivery


• Continuously developing your product knowledge and customer service skills

What we\'re looking for

• Excellent written and verbal communication skills in English


• Strong customer service orientation and problem-solving abilities


• Ability to work efficiently in a fast-paced, dynamic environment


• Proficient in using various computer applications and customer relationship management (CRM) tools


• Proven track record in a customer-facing role, preferably in a call centre or email support environment


• Commitment to delivering a high level of customer satisfaction

What we offer

• Competitive salary and benefits package


• Opportunities for career development and growth


• Supportive and collaborative work environment


• Work-life balance initiatives, including flexible work arrangements


• Access to comprehensive health and wellness programs

About us

PT Concentrix Services Indonesia is a leading provider of customer experience solutions, with a global presence and a reputation for excellence. Our mission is to deliver exceptional service and drive business success for our clients. We are committed to creating a diverse, inclusive workplace where our employees can thrive and reach their full potential.

Apply now

Pre-screen questions

1. How many years\' experience do you have as a Customer Service Role?


2. How would you rate your English language skills?


3. Which of the following types of qualifications do you have?


4. How much notice are you required to give your current employer?


5. Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)


6. Information & Communication Technology Not specified