Engagement & Retention Manager - Growth

Kredivo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company in Jakarta is seeking a Growth Manager to enhance customer engagement and optimize transaction rates. The ideal candidate has 3-5 years of experience in a consulting role or a growth team, possesses strong analytical skills, and thrives in a high-growth environment. This role requires collaboration across various teams and a data-driven approach to experimentation.

Qualifications

• 3-5 years experience in a consulting role or Growth team.
• Strong analytical skills and data interpretation capabilities.
• Experience in a high-growth environment.

Responsibilities

• Identify initiatives to drive engagement and transaction rates.
• Own the experimentation process from hypothesis to analysis.
• Evaluate performance of experiments and recommend improvements.
• Conduct market research for new opportunities.

Skills

Analytical mindset

Client-facing consulting experience

Comfortable with data

Execution-focused personality

Proficiency in Excel

SQL willingness to learn

Job description

Overview

The Growth team at Kredivo focuses on maximizing customer lifetime value by driving user engagement and retention. We’re looking for a Growth Manager to take full ownership of a key segment of the user journey, with a focus on optimizing transacting rates. You’ll combine data-driven insights with creative experimentation to deliver experiences that drive transaction rates and deepen user engagement.

This role sits at the intersection of Product, Marketing, and Data. You’ll collaborate cross-functionally across demand-side teams (Product, Marketing, Business Development) as well as Data Science and Risk, to ideate, test, and scale initiatives that deepen user engagement and encourage repeat behavior.

Responsibilities

• Identify and scale initiatives to drive engagement and increase transaction rate
• Own the end-to-end process of experimentation — from hypothesis generation to impact analysis
• Have an analytical rigor to evaluate the performance of experiments to close the feedback loop and recommend improvements through data and insights
• Conduct market and competitor research to uncover new opportunities and benchmark against best-in-class practices

Qualifications

• At least 3-5 years of work experience in a client-facing consulting role or Growth team or CEO’s office, preferably in new age technology business (ecommerce sector / fintech)
• Strong analytical mindset. You need to be comfortable with data – Analyze it, question validity, interpret, and develop action plans based on it
• A personality very focused on getting things done with owner, not renter mindset
• Enjoys intense, hi-growth working environments.
• Fluent in the usage of xls, and be open to learning SQL
• Must be Jakarta based