Desktop Services Administrator

Speedcast; Kota Cimahi; On-site; IDR 423.083.000 - 592.317.000; Full time

Job summary

A leading communications provider seeks a Desktop Services Administrator in Cimahi, Indonesia. This role is responsible for managing computer systems, providing technical support, and ensuring compliance with security policies. The ideal candidate will have over 3 years of experience, be skilled in troubleshooting, and familiar with various operating systems and technologies. They will collaborate with teams to optimize systems and support users globally. This position offers a dynamic work environment and opportunities for professional growth.

Benefits

Global presence – work with clients worldwide

Opportunities to develop skills across departments

Internal promotion opportunities

Qualifications

• 3+ years of practical experience with managing systems, networks, and troubleshooting issues.
• Extensive familiarity with Windows and Mac operating systems and related technologies.
• Ability to write scripts (e.g., PowerShell, Bash) for automating tasks.

Responsibilities

• Manage the software and hardware inventory.
• Ensure all desktop systems comply with security policies.
• Troubleshoot and resolve any hardware or software-related issues.

Skills

3+ years of practical experience with systems management

Familiarity with network and server configuration

Extensive familiarity with Windows and Mac OS

Knowledge of TCP/IP, DNS, DHCP

Experience with server installation and maintenance

Ability to write scripts

Excellent problem-solving skills

Strong verbal and written communication skills

Education

Bachelor’s Degree in Computer Science or IT

CompTIA A+

Microsoft Certified: Azure Administrator

Cisco Certified Network Associate (CCNA)

Tools

VMware

Microsoft O365

PowerShell

Job description

Overview

The Desktop Services Administrator will ensure the proper operation of computer systems and software while providing technical support to end users globally. This role is responsible for configuring, deploying, maintaining, and troubleshooting mobile devices, PCs, laptops, and related peripherals quickly and effectively.

What you will do

• Manage the software and hardware inventory, ensuring all equipment is correctly maintained and tracked.
• Provide training to end users on the use of all desktop-related hardware and software.
• Ensure all desktop systems comply with the company's security policies and procedures.
• Collaborate closely with Infrastructure and Applications teams to maintain healthy systems.
• Administer, maintain, and provide support for all desktop-related hardware and software, including workstations and printers.
• Troubleshoot and resolve any hardware or software-related issues reported by end users in a timely and efficient manner.
• Assist with IT infrastructure server setup and maintenance as requested by infrastructure team members.
• Support and troubleshoot end users remotely and in person.
• Manage and maintain desktop security, including virus protection and software patching.
• Manage user accounts and access rights, including file server access and onboarding/offboarding, with knowledge of Exchange and Azure AD.
• Oversee Thycotic Secret Server, including granting and revoking access through the admin console.
• Monitor the ticket queue to ensure service tickets are resolved and closed in a timely manner, following up with end users to confirm resolution.
• Support Microsoft Teams phone and the office badge system.

What we need from you

• 3+ years of practical experience with managing systems, networks, and troubleshooting issues.
• Familiarity with network and server configuration, security protocols, and data management.
• Extensive familiarity with Windows and Mac operating systems, as well as related technologies (AD, Azure, GPO, Microsoft O365, Teams, Office Suite, Exchange, VMs, RDS, Endpoint Protection, Anywhere365, Proofpoint, Thinfinity, ServiceNow ticketing system, and Global Protect VPN).
• Expertise in various OSs such as Windows Server, Linux, Unix, and sometimes macOS.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and network security.
• Experience with server installation, configuration, and maintenance.
• Experience with virtualization technologies such as VMware, Hyper-V, or KVM.
• Ability to write scripts (e.g., PowerShell, Bash) for automating tasks.
• Understanding of backup solutions and disaster recovery planning.
• Ability to work independently and manage multiple duties and priorities simultaneously.
• Capability to collaborate effectively with team members and end users.
• Excellent problem-solving and troubleshooting skills for technical issues.
• Strong verbal and written communication and interpersonal skills.

Even better if you have

• Bachelor’s Degree in Computer Science, Information Technology, or a related field is often preferred.
• CompTIA A+ / CompTIA Network+
• Microsoft Certified: Windows Server or Microsoft Certified: Azure Administrator
• Red Hat Certified System Administrator (RHCSA)
• VMware Certified Professional (VCP)
• Cisco Certified Network Associate (CCNA)
• Certified Information Systems Security Professional (CISSP) – For a focus on security aspects
• Ability to communicate in Spanish.

About Speedcast

Speedcast is a leading communications and IT services provider, delivering critical communications services to the Maritime, Energy, Mining, Media, Telecom, Cruise, NGO, Government, and Enterprise sectors. The company leverages its global network platform to provide fully connected systems that harness technologies and applications to transform what remote operations can achieve. With a global hybrid network, Speedcast enables coverage from a global network with access to cloud platforms. Learn more at www.speedcast.com.

About Centerbridge Partners

Centerbridge Partners, L.P. is a private investment management firm employing a flexible approach across investment disciplines—from private equity to credit and related strategies, and real estate. The Firm was founded in 2005 and has capital under management with offices in New York and London. For more information, please visit www.centerbridge.com.

Working at Speedcast

At Speedcast, we want people who like adventure and are motivated by work that takes uncommon ingenuity. If you want to be part of a global team responsible for connecting the world, you’re in the right place. We value collaboration and growth, and offer opportunities to develop across departments. Top reasons our people love working here include our global presence, talented teammates, industry leadership, and opportunities to develop skills and advance your career.

• Our global presence – work with clients and colleagues worldwide
• Talented teammates – co-workers who are among the best in the industry
• Industry leadership – be part of the latest advancements in communications
• Ability to develop skills – work across departments to gain new skills
• Choose your environment – traditional desk job or field work
• Grow your career – internal promotion opportunities
• Work on diverse projects – varied client projects

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available at the link below.

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.