Customer Success Manager: Onboarding & Growth (SaaS)

iSeller; Balikpapan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology firm in Indonesia is seeking a Customer Success Manager to manage customer accounts and ensure satisfaction and retention. This role requires expertise in handling SME to mid-level customers and familiarity with CRM systems in a SaaS environment. The ideal candidate will have 2-4 years of experience and strong communication skills to build relationships. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum 2–4 years of experience in Customer Success, Account Management, or related roles.
• Experience handling SME to mid-level customers, preferably in SaaS or technology environments.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Manage assigned customer accounts and act as the main point of contact for customer needs.
• Ensure onboarding processes are executed smoothly and in accordance with established SOPs.
• Monitor customer usage, satisfaction, and health indicators.

Skills

Strong communication and interpersonal skills

Customer-oriented mindset

Problem-solving skills

Time management

Organizational skills

Education

Bachelor’s degree in Business, Marketing, or a related field

Tools

CRM systems

Job description

A leading technology firm in Indonesia is seeking a Customer Success Manager to manage customer accounts and ensure satisfaction and retention. This role requires expertise in handling SME to mid-level customers and familiarity with CRM systems in a SaaS environment. The ideal candidate will have 2-4 years of experience and strong communication skills to build relationships. This position offers a dynamic work environment and opportunities for professional growth.