Customer Success

PT People Intelligence Indonesia; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading tech company in Tangerang Selatan is seeking a Customer Success professional to manage client relationships, driving satisfaction and goal achievement. Candidates should have 2-5 years of experience in relevant fields, with strong communication and analytical skills. Join us to build lasting relationships and ensure client success.

Qualifications

• 2-5 years of experience in communications, marketing, sales, account management, or customer success.
• Strong verbal and written communication skills.
• Analytical and process-oriented mindset.

Responsibilities

• Own overall relationship with assigned clients.
• Establish a trusted and strategic advisor relationship.
• Communicate effectively with senior-level management.

Skills

Verbal Communication

Written Communication

Strategic Planning

Project Management

Analytical Thinking

Multitasking

Job description

Seeking a Customer Success professional to join our team! If you're passionate about building strong relationships, driving customer satisfaction, and helping clients achieve their goals, we want to hear from you.

Customer Success:

Job Description:

• Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed
• Think strategically to sustain business growth and profitability by maximizing product and service value

Job Qualifications:

• 2-5 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities