Customer Service Specialist - Jambi

Bank Universal BPR; Jambi; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A banking institution in Jambi, Indonesia is seeking a Customer Service Representative to provide information, handle complaints, and assist with banking services. The ideal candidate will have a bachelor's degree, at least 2 years of experience in banking customer service, and strong communication skills. This role involves working under pressure and includes cross-selling banking products.

Qualifications

• Minimum bachelor degree (S1) in any major.
• Have experience as CS in banking for at least 2 years.
• Able to work in a team and individually.
• Have good communication skills and like the service sector.
• Able to work under pressure.

Responsibilities

• Providing information to customers & non-customers regarding bank products and services.
• Providing services to customers related to opening savings, cash deposits, customer transfers.
• Carry out customer due diligence (identification and verification of customer data).
• Handle and deal with customer-related complaints.
• Carrying out cross selling banking products.

Skills

Teamwork

Communication skills

Customer service

Ability to work under pressure

Education

Bachelor's degree (S1) in any major

Job description

Job Qualifications

• Minimum bachelor degree (S1) in any major
• Have experience as CS in banking for at least 2 years
• Able to work in a team and individually
• Have good communication skills and like the service sector
• Able to work under pressure

Job Descriptions

• Providing information to customers & non-customers regarding bank products and services
• Providing services to customers related to opening savings, cash deposits, customer transfers, savings accounts, etc
• Carry out customer due diligence (identification and verification of customer data) in the context of implementing KYC
• Handle and deal with customer-related complaints
• Carrying out cross selling banking products