Customer Service Representative

Glints; Batam; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Batam is seeking a Customer Service Specialist to provide excellent support across multiple channels, including phone, email, and social media. You will resolve customer issues, support after-sales processes, and engage in sales opportunities. Strong English proficiency and good communication skills are essential, along with the ability to work shifts, including weekends.

Qualifications

• Experience in customer service or contact centre is preferred.
• Ability to work shifts, including weekends.

Responsibilities

• Respond to customer enquiries via phone, email, live chat, and social media.
• Provide accurate information and resolve issues.
• Support after-sales processes like cancellations and refunds.
• Escalate complex cases using CRM (Salesforce).
• Engage in up-selling and cross-selling opportunities.

Skills

Strong proficiency in English

Good communication and interpersonal skills

Empathy

Adaptability

Team-player mindset

Job description

Employment Details

• Contract: 1-year (extendable annually)
• Location: Menara Aria, Harbour Bay, Batam (WFO)

What You’ll Do

As a Customer Service Specialist, you will be the first point of contact for our customers, ensuring excellent support across multiple channels:

• Respond to customer enquiries via phone, email, live chat, and social media.
• Provide accurate information, resolve issues, and follow up on outstanding cases.
• Support after-sales processes such as cancellations, refunds, and membership-related matters.
• Escalate complex cases using CRM (Salesforce) and coordinate with relevant departments.
• Engage in up-selling and cross-selling opportunities to enhance customer experience.

What We’re Looking For

• Strong proficiency in English.
• Good communication and interpersonal skills.
• Experience in customer service or contact centre is preferred.
• Ability to work shifts, including weekends.
• Empathy, adaptability, and a team-player mindset.