Customer Service Operations Leader

Caterpillar Financial Services Corporation; Batam; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading finance company is looking for a Customer Service Manager in Batam, Indonesia. The successful candidate will oversee customer service activities, coach a team, and enhance operational workflows. Ideal candidates should have equivalent experience in a financial institution, strong decision-making skills, and very good English proficiency. This position offers a full-time contract, a monthly salary, and additional benefits, ensuring a comprehensive compensation package.

Benefits

Monthly base salary

Quarterly incentive compensation

Meal vouchers

Medical insurance

Corporate Life & Accidental Death insurance

Qualifications

• Equivalent experience in a similar position in a banking or financial institution desired.
• Strong decision-making and problem-solving skills.
• Very good command of English (spoken and written).

Responsibilities

• Manage customer service activities and initiatives for business unit.
• Oversee administrative processes supporting the Customer Service department.
• Coach customer service team to achieve performance goals.

Skills

Customer service management

Problem-solving

Effective communication

Leadership

Decision-making

CRM systems

Education

Equivalent experience in banking or financial institution

Job description

A leading finance company is looking for a Customer Service Manager in Batam, Indonesia. The successful candidate will oversee customer service activities, coach a team, and enhance operational workflows. Ideal candidates should have equivalent experience in a financial institution, strong decision-making skills, and very good English proficiency. This position offers a full-time contract, a monthly salary, and additional benefits, ensuring a comprehensive compensation package.