Customer Service (Contract Based)

ATI Business Group; Pagedangan, Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading service provider in travel and hospitality is seeking a Customer Service Representative in Pagedangan, Indonesia. This role involves resolving client issues related to airline bookings, managing inquiries on time, and requires customer service experience, particularly with English communication. Candidates must be willing to work in shifts, including public holidays. The position supports clients globally and is crucial for maintaining service standards.

Qualifications

• Upper-intermediate proficiency in English (spoken, written, and reading).
• 1+ year working experience in Customer Service with English communication skills.
• Willing to work in shifting mode (24/7) including public holidays.

Responsibilities

• Resolve client issues related to Airline booking as first resolution.
• Manage the inquiry on time.
• Support to escalate higher inquiries to the respective key person.

Skills

Customer Service Skills

English Proficiency

Problem-Solving

Education

Bachelor's degree in any Major

Job description

Overview

Role of Purposes: This Position will report directly to the Team Leader or Senior Team Leader for that account. This role will generally address customers' complaints and inquiries regarding flight tickets purchased on the apps or website by utilizing the Ticketing product knowledge.

Responsibilities

• To resolve client issues related to Airline booking as first resolution.
• To manage the inquiry on time.
• Support to escalate the higher inquiries to the respective key person.
• Ensure all work is processed according to and beyond the team’s standard.
• Report any issues or system limitations to the direct supervisor.
• Carefully follow instructions and pre-established guidelines to perform assigned tasks.

Requirements

• Bachelor's degree in any Major
• Upper-intermediate proficiency in English (spoken, written, and reading).
• Have 1+ year working experience in Customer Service with English communication skills
• Willing to work in shifting mode (24/7) including public holidays
• Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang

Be Part of ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.