Customer Relations Officer / Frontliner

PT. Rupa Aestetika Teknologi Aktual (RATA); Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A beauty-healthtech startup in Indonesia seeks a Customer Relations Officer to maintain an exceptional patient journey and experience. The role involves greeting patients, addressing inquiries, handling complaints, and collaborating with stakeholders to improve service quality. Ideal candidates should have at least 2 years of experience in customer relations, preferably in healthcare or banking, with good English proficiency and knowledge of CRM tools.

Qualifications

• Minimum 2 years of experience in Customer Relations Officer role.
• Experience in customer relations, preferably in the healthcare or banking sector.
• Ability to handle and resolve customer complaints efficiently.

Responsibilities

• Maintain end-to-end customer journey and customer experience.
• Greet patients and provide clear information about services.
• Respond to patient complaints and ensure satisfaction.

Skills

Customer relations

Client interaction

Problem resolution

Ms. Office proficiency

CRM Tool knowledge

English proficiency

Job description

Qualifications

• Min 2 years of experience in Customer Relations Officer
• Experience in customer relations, preferably in the healthcare/bank sector (Having a certificate in customer service or customer relations can be a plus)
• Experience in interacting with clients or customers directly
• Experience in handling end to end customer journey
• Experience in maintain good relationships with customers and create loyalty
• Experience in handling and resolving customer complaints or problems quickly and effectively
• Has extensive knowledge in Ms. Office and CRM Tool
• Proficiency in both spoken and written English (is advantage)
• Willing to be placed at Jabodetabek, Bandung, Surabaya, & Bali Area

Role Description

• Handling & maintain end to end customer journey & customer experience
• Greet patients in a friendly manner and ensure they feel appreciated
• Respond to patient inquiries with clear and accurate information regarding clinic services, doctor schedules, medical procedures, and costs
• Receive and handle patient complaints effectively and empathetically, and provide appropriate solutions and record and report complaints and seek ways to prevent the same problem from recurring in the future
• Ensure patients are satisfied with their service experience both in-clinic/online & Conduct surveys or ask for patient feedback to improve service quality
• Collaborate with related stakeholder to ensure smooth service and reduce patient waiting times & deliver important information or service updates to patients in a clear and professional manner

About Us

Beauty-healthtech startup founded in 2019 with a mission to democratize access to a better smile. We offer AI-driven customized clear aligners as a more affordable and effective solution over conventional dental braces. Having served thousands of customers, continues to build on the momentum by expanding its online and offline channels with a vision to become the largest dental-healthtech platform. Join us and let's make more good smiles in Indonesia!