Customer Relations Lead

FLSmidth; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global engineering firm in Jakarta is seeking a Customer Relations Lead to enhance corporate engagement with clients and manage the full contract lifecycle. The ideal candidate has experience in customer relationship management and contract governance, is detail-oriented, and excels in communication and problem-solving. The role offers competitive remuneration, work-life balance, and opportunities for professional growth within an international organization.

Benefits

Competitive remuneration package

Work-life balance with flexible schedule

Access to salary packaging options

Employee Assistance Program

Paid Parental Leave

Purchased annual leave options

Qualifications

• Experience in Customer Relationship Management or similar roles.
• Strong understanding of contractual obligations and governance frameworks.
• Ability to influence and align stakeholders across functions.
• Excellent problem-solving skills.

Responsibilities

• Lead the full contract lifecycle through governance and compliance oversight.
• Build strong relationships with corporate customer stakeholders.
• Provide advanced reporting and insights supporting service performance.
• Manage escalations and service-level issues.
• Ensure compliance with legal and regulatory requirements.

Skills

Customer Relationship Management

Contract Management

Service Delivery

Strong communication

Analytical skills

Job description

Are you an exceptional relationship facilitator who thrives at the intersection of governance, customer service performance, and cross-functional coordination? FLSmidth is seeking a Customer Relations Lead to strengthen our corporate-level engagement with key customers and ensure we consistently deliver on our operational, service, and contractual commitments.

About the Role

As the Customer Relations Lead, you will act as the primary corporate contact for contractual governance and high-level operational coordination.

While Sales retain commercial ownership and drive strategic growth, you will enable their and customer success by ensuring clarity of obligations, alignment across internal teams, disciplined service delivery, and proactive issue resolution.

Working closely with Sales, Technical, Supply Chain, and Order Desk teams, you will enhance customer value, help uphold service standards, streamline customer interactions, and drive continuous improvement grounded in customer insights and performance data.

Key Responsibilities

• Lead the full contract lifecycle through governance, structured review, amendments and compliance oversight.
• Build strong, trust-based relationships with corporate customer stakeholders through clear communication and reliable follow-through.
• Provide advanced reporting, KPI analysis, and insights that support service performance and continuous improvement.
• Coordinate demand-related discussions (forecast changes, trends, stock requirements) to support internal planning and operational readiness.
• Manage escalations, warranty matters, NCRs, and service-level issues in collaboration with internal experts.
• Lead structured business reviews focused on performance trends, risks and improvement actions.
• Ensure compliance with legal, regulatory, and internal governance requirements.
• Collaborate across internal functions to improve processes, uphold service standards, and support customer experience.

About You

You are proactive, detail-focused, commercially savvy, an excellent coordinator who brings calm, clarity and structure to complex environments and organisational structures. You excel at building trusted relationships and can confidently interpret and manage contracts while aligning teams to shared outcomes.

What You Bring

• Experience in Customer Relationship Management, Lifecycle Contract Management, Service Delivery, or similar roles.
• Strong understanding of contractual obligations, governance frameworks, risk mitigation and performance management.
• Ability to influence and align stakeholders across functions internally and externally.
• Excellent communication, analytics, and problem-solving skills.
• Mining, heavy industry, or engineering background highly regarded.

Why Join Us?

• Play a pivotal role supporting FLSmidth’s engagement with top-tier customers.
• Work with global teams and industry-leading technologies.
• Career growth opportunities within an international organisation.
• Competitive salary, supportive culture, and hybrid work options.

What we offer

• Competitive remuneration package on offer.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Since 1882, FLSmidth has operated successfully within a global environment.
• Development and training within a respected global OEM company.
• Access to salary packaging options to allow you to maximize your after-tax income.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Paid Parental Leave
• Involvement with community and charity initiatives.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials

Please apply by clicking "apply" on this page.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email.

No recruiters and unsolicited agency referrals, please.

Apply now and help us build stronger, smarter customer partnerships.