Customer Expert German Speaker

Teleperformance; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Indonesia seeks a Customer Service Representative to manage incoming inquiries and build sustainable relationships with customers. Ideal candidates should possess excellent communication skills, be quick learners, and have a customer-oriented mindset. The role requires proficiency in Microsoft Office and CRM software, with preferred qualifications including a high school diploma or college degree.

Qualifications

• Fresh grads or experienced from any background.
• Quick learner and easy-going.
• Ability to work in a team environment.

Responsibilities

• Manage incoming customer inquiries via Call and Email.
• Build sustainable relationships and trust with customer accounts.
• Handle customer complaints and provide appropriate solutions.

Skills

Excellent communication skills

Customer orientation

Multi-tasking

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

CRM software (e.g., Salesforce)

Job description

Overview

Manage incoming customer inquiries via Call and Email. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.

Responsibilities

• Manage incoming customer inquiries via Call and Email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Qualifications

• Who we’re looking for: Fresh grads or experienced from any background
• Quick learner and easy-going (we're all about vibes here! )
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in English.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.
• Located in RDTX Square, South Jakarta
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Do you have customer service experience?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

About Teleperformance

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.