Bilingual Customer Service Rep

Five Star Call Centers; Indonesia; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company is seeking remote team members to assist with a rewards program. Candidates must have strong communication skills and experience in customer service. Roles include managing inbound calls and providing solutions. Starting pay is $17/hour with full-time benefits eligible after 60 days. Training provided.

Benefits

Paid Training

Full-time benefits after 60 days

Shift differential for nights and weekends

Qualifications

• Previous 1 year customer service or customer support experience required.
• Previous 1 year call center or office background experience required.
• Type 35 words per minute accurately.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow a highly scripted workflow to assist callers with all requests.
• Identify customers' needs and provide solutions.

Skills

Bilingual/Fluent in English and Spanish

Strong phone and enthusiastic verbal communication skills

Technical savvy

Ability to work independently

Quick learner

Job description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This iswork-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
• Previous1 year customer service or customer support experience required
• Previous 1 year call center or office background experience required
• Bilingual/Fluent in English and Spanish
• Technical savvy able to toggle between multiple browsers & systems using dual monitors
• Previous remote work from home experience preferred
• Quick learner and able to work independently
• Type 35words per minute accurately
• Strong phone and enthusiastic verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Equipment Provided-Equipment will be shipped to you.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

• Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 11:30am-10:00 pm (EST) ; Work Days - Mon-Fri
• Paid Training - typically 1weekfrom 9:00am-6:00pm(EST)
• Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.