Assistant Store Manager (Surabaya)

PT. ADIDAS INDONESIA; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading sports and fashion retail company is seeking an experienced Assistant Store Manager for their Surabaya store. The ideal candidate will have 5-6 years of experience in a customer-focused retail environment, including at least 2 years in a management role. Responsibilities include driving store profitability, enhancing customer experience, and leading a high-performing team. Strong leadership and communication skills in Bahasa Indonesia and English are essential.

Qualifications

• Minimum 5-6 years of work experience in a retail environment with 2 years of Store Management responsibility.
• Good command in oral and written Bahasa Indonesia.
• Intermediate English in oral and written.

Responsibilities

• Manage store resources to drive profitability and customer satisfaction.
• Lead the store team in achieving sales and operational targets.
• Ensure compliance with store policies and procedures.

Skills

Leadership

Customer Service

Sales Skills

Communication Skills

Problem Solving

Education

Related University Degree or 3-year Diploma

Tools

MS Office Applications

Job description

adidas is hiring an Assistant Store Manager for one of our stores located in Surabaya.

NOTE: Please only apply if you are currently based in Surabaya or you are open to be placed in Surabaya.

Purpose/ Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Accountabilities

Primary Responsibility

• Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
• Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment
• Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement
• Leads service by example and ensures highly visible and effective customer service management at all times
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
• Ensures store team compliance with all store policies and procedures
• Drives continuous improvement in stockroom processing and replenishment procedures
• Minimizes loss by ensuring all loss prevention procedures are followed
• Provides suggestions and ideas on ways to improve systems and processes
• Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
• Works with the Manager, Retail to identify strong performers with potential for growth
• Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
• Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
• Actively collaborates and shares best practices to drive team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Professional background/ Experience

Functional: Minimum 5-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 2 years of Store Management responsibility

Intermediate numeracy and literacy and advanced verbal communication skills

Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports

Education:Related University Degree or 3-year Diploma

Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook

Language skills: Good command in oral and written Bahasa Indonesia

Intermediate English in oral and written

Other Presentation Skill

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.

Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.