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Dorset County Hospital is growing its digital transformation and change service, and is looking to recruit an experienced Business Analyst to join the team. The post holder will play a pivotal role in delivering our exciting change programme by helping to define requirements, redesign work processes, and build a culture of digitally-enabled change.

The scope of role is varied, involving both technical and operational/clinical areas. The post holder will bring experts together to identify, define and promote new ways of working. To do this, they will need to become familiar with the digital tools available, including clinical and non-clinical systems and internally developed solutions, as well as with patient pathways and operational processes. Recognising the complexity of clinical and operational processes, the post holder must be comfortable with a degree of ambiguity and will work as a consensus builder to help facilitate the co-design of new processes.

The successful candidate will be experienced in business analysis/process redesign, ideally including experience working in digital change. A grasp of technical concepts such as integration, data structures and system architecture is required in order to produce designs useful to technical teams. They will work closely with internal and external teams as designs are implemented, refining requirements and designs as projects/initiatives progress and ensuring requirements have been met to an acceptable standard.

The post holder is responsible for ensuring that the digital requirements of the Trust are captured correctly and that benefits identified and realised. This will include the following key responsibilities:

• Mapping and redesigning business processes
• Consensus building, facilitation, and collaboration with sometimes disparate groups of stakeholders
• Capturing high level and detailed business requirements and expressing them as required by the project
• Capturing acceptance criteria for business requirements which accurately quantify when a requirement is considered to be met
• Translation of business requirements into cohesive, high level solution designs which can be implemented by technical teams
• Verification of implemented requirements
• Contributing to project documentation and supporting the transition of solutions into service through tasks such as user training and support
• Developing good relationships with Trust staff and communicate effectively in order to successfully capture the right information to deliver business change
• Research and understand NHS standards and statutory national requirements as required by relevant projects
• Identify and set effective working processes, practices and professional standards that could be adopted by the Digital Services department

The Digital Services team is a friendly, supportive, and dedicated group of digital professionals who are committed to providing outstanding support services to Dorset County Hospital.

The post holder will work closely with digital colleagues from services including:

• Clinical Systems
• Development
• Digital Portfolio Team
• Business Intelligence
• Health Records
• Clinical Coding
• Digital Technology and Infrastructure
• Digital Change and Training

The successful candidate will be fully supported and be provided with opportunities to develop new skills and knowledge as part of their role.

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

• Educated to degree level or NVQ Level 4/5 in Management, Project Management, or Administration or equivalent professional experience.

• Foundation Certificate in Business Analysis or equivalent professional experience related to planning change

• Experience of planning, developing and implementing changes to services, systems, or processes.
• Experience of being part of a team which delivered successful business change.
• Experience in defining problems, identifying requirements, and appraising options.
• Experience of documenting 'as-is' and 'to-be' processes.
• Experience of change management using service improvement techniques and process mapping.
• Experience of creating documents which include high-level and detailed business/technical requirements, acceptance criteria definition, and solution design requirements.
• Experience of successfully communicating complex information to non-expert audiences, with confirmation of understanding.
• Experience of developing evidenced-based policies and guidelines
• Experience of working in a large complex organisation, such as the NHS, social care, or similar.

• Experience in working with healthcare information systems, ideally with an understanding of systems integration methodologies associated with patient-based information systems.
• Significant experience in understanding acute hospital patient management processes

• Very good organisational, analytical and judgement skills to provide a rounded and comprehensive support service with effective decision making and prioritisation setting
• Computer literacy and competency in Microsoft Office applications (or equivalent) to a reasonably high level of capability, specifically Microsoft Word, Excel and PowerPoint
• Use of initiative including the ability to prioritise, work to tight deadlines and work with limited supervision
• Proven ability to build effective relationships with internal and external stakeholders.
• Well-developed communication skills with staff of a range of professional groups and at all levels; able to explain complex technical information to non-technical users
• Able to engage others in changes to create a sense of ownership.
• Excellent interpersonal skills written, verbal and presentational
• Ability to resolve problems associated with healthcare information systems and develop new procedures as required
• Effective planning skills to support resolution of issues and participation in new developments.
• Evidence of robust, methodical, and accurate record keeping and documentation processes.

• Able to handle sensitive situations with a high level of discretion, tact, and diplomacy.
• Comfortable with ambiguity and able to flex to meet changes in business requirements.
• Skilled at facilitating and leading meetings and workshops with representatives with differing areas of focus or with conflicting requirements/opinions.
• Ability to negotiate with staff at all levels to agree timelines, ensure task are completed or agree solutions with suppliers.
• Evidence of the tenacity, resilience, and adaptability required to overcome adversity and barriers.

Outstanding care for people in ways which matter to them.

Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well‑being of our communities.

Integrity, Respect, Teamwork, Excellence

We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under‑represented groups.

For more information, please use the link below to read our joint strategy for Dorset County Hospital and Dorset Healthcare.

Trust Strategy | Dorset County Hospital (dchft.nhs.uk)

Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.

The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.

Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.

Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.

You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.

• Digital Change Business Analyst JD (PDF, 430.8KB)
• Digital Change Business Analyst person specification (PDF, 128.4KB)
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• Joint Strategy - Dorset County Hospital and Dorset Healthcare (PDF, 6.0MB)