Team Administrator

Antistatique; Bournemouth; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in the UK is seeking a full-time Team Administrator for their At Risk Mental State team in Bournemouth. The role involves providing comprehensive administrative support, handling sensitive communications, and maintaining accurate records. Candidates must have experience in a busy office and strong skills in Microsoft Office applications. This permanent position offers a salary range of £24,937 to £26,598 and requires an Enhanced DBS check.

Qualifications

• Excellent communication skills to interact with distressed individuals.
• Proficient in Microsoft Office programs, especially Word and Outlook.
• Experience working in a busy office environment.

Responsibilities

• Support all staff with administrative duties and appointment scheduling.
• Liaise with members of the public and handle sensitive situations.
• Maintain electronic health records and other databases for patient care.

Skills

Attention to detail

Multitasking ability

Communication skills

Education

RSA Standard II Word Processing or equivalent

Tools

Microsoft Office

Job description

Job Summary

Our At Risk Mental State (ARMS) team is expanding, and we have a fantastic opportunity for a Team Administrator. The ARMS is a specialist mental health service based on NICE‑recommended interventions, including comprehensive psychological assessment and interventions for ARMS/psychosis and co‑existing mental health problems such as depression, anxiety, emerging personality disorder and substance misuse. These are supported with family interventions, care coordination, social prescribing and education/employment support. We are looking for a motivated and enthusiastic individual with strong attention to detail to provide comprehensive administrative support to the team. You will need the ability to multitask, work flexibly and manage the workload in accordance with agreed quality standards, and demonstrate good knowledge of Microsoft Office programmes including Outlook and Word.

Employment Requirements

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service may present a valid DBS certificate instead of requiring a new check.

Main Duties of the Job

• You will support all staff and doctors in the office by undertaking administrative and clerical duties, administration work, referrals to EIS, scheduling of appointments, team meeting minutes, professionals meeting minutes and typing clinic letters.
• You will liaise with members of the public in their dealings with the team/service, some of whom may at times be distressed, challenging or aggressive in manner.
• You will liaise with other EIS team members to organise and deliver a safe and efficient office system to support sound patient care, consistent with clinical governance, whilst helping the team to achieve targets and complete timely returns of information.
• You will provide information to patients, staff, carers, relatives, GPs and Community Health Teams regarding appointments, patient care, service pathways and meetings, verbally by telephone, face‑to‑face or in writing in a tactful and courteous manner, often requiring non‑clinical advice involving careful analysis of delicate situations regarding patient care and requiring knowledge of patient confidentiality.
• You will maintain records, including computerized systems, such as the electronic health record RIO, databases and spreadsheets required by the team, e.g. therapy waiting information, group therapy lists, trackers of doctors' clinic appointment letters.

Notes for Applicants

Applications from candidates that require current Skilled Worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

About Us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We're a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here – it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000‑strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job Details

• Date posted: 08 December 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year p.a.
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 152‑M384.25
• Job location: Hillcrest – 31 Slades Farm Road, Ensbury Park, Bournemouth, BH10 4EU

Person Specification

• Essential: Knowledge, Skills and Training
• RSA Standard II Word Processing or equivalent
• Ability to identify priority and meet tight deadlines
• Essential: Job specific experience
• Previous experience working in a busy office
• Desirable
• Previous NHS experience
• Essential: Information Technology
• Good knowledge of Microsoft Office and use of the Internet
• Essential: Personal Qualities/Attributes
• Professional manner when liaising with service users and others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

• Dorset HealthCare University NHS Foundation Trust
• 31 Slades Farm Road, Ensbury Park, Bournemouth, BH10 4EU
• Website: https://www.dorsethealthcare.nhs.uk/work-for-us