Branch Manager - Manchester, Market Street

Description This; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading bank is seeking a Branch Manager for their Manchester location. The role requires leadership to enhance customer experience and manage a busy team. You will oversee operations, implement the business plan, and ensure compliance with financial regulations. This full-time position offers significant employee benefits, including private medical insurance and a performance-related bonus. Ideal candidates will have prior management experience in retail and a commitment to customer-first behaviors.

Benefits

Private medical insurance

Performance-related bonus

Training and development

Life assurance

Health and wellness access

Paid volunteering days

Qualifications

• Experience managing people in a busy retail environment is essential.
• You should be able to lead and deliver exemplary customer service.
• FCA standards knowledge is required.

Responsibilities

• Manage and lead the branch team to meet customer expectations.
• Train and ensure high performance of your team.
• Create and implement the branch's business plan.

Skills

Leadership skills

Commercial understanding

Customer service

Management experience

Organizational skills

Financial regulations knowledge

Job description

Branch Manager - Manchester, Market Street

Manchester, United Kingdom

You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.

We need a Branch Manager for our branch in Manchester, Market Street.

This role is a 6 month secondment working full time, 35 hours per week, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata.

You’ll need to be within a 45-minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

From January 2026, all Nationwide colleagues will benefit from private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Claire Barratt and the main recruitment contact is Ollie Hurved .

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best.

You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing your branches business plan.

Our branches are always busy, so you’ll have to be organised and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance.

You’ll also need to be able to use our computer systems and processes. But don’t worry, we’ll train you to do that.

About you

As a minimum requirement you’ll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.

You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.

By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.

It would be nice if you also had previous experience as a branch manager in a retail environment.

We are the front line in protecting our members, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight- We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better- We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1457
• Apply Before 12/16/2025, 11:55 PM
• Locations 74 - 76 Market Street, Manchester, Greater Manchester, M1 1PN, GB