Learning and Development Administrator

University of Leeds; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent UK university is seeking a proactive individual for an exciting administrative role. The successful candidate will leverage their customer service skills to support a diverse range of staff and postgraduate researchers. Responsibilities include managing a high volume of enquiries and ensuring efficient resource preparation while working closely with various teams. This position offers the opportunity for hybrid working arrangements and numerous generous benefits, including substantial holiday allowance and access to on-site facilities.

Benefits

26 days holiday plus 16 Bank Holidays

Generous pension scheme

Discounted gym membership

Access to personal development courses

On-site childcare and shopping discounts

Qualifications

• Professional and proactive individual required.
• Ability to manage high volumes of enquiries and tasks.
• Experience in a customer-focused environment preferred.

Responsibilities

• Deliver key administrative service to staff and postgraduate researchers.
• Coordinate responses to enquiries, bookings, and resource preparation.
• Work to tight deadlines across various tasks.

Skills

Customer service skills

Organisational skills

Attention to detail

Job description

This role is open to University of Leeds employees only.

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

The Organisational Development and Professional Learning (OD&PL) team contributes to the continued success of our university by providing a range of courses, events, resources and advice to support the learning and development of our staff and postgraduate researchers. We also support organisational development, working closely with colleagues throughout the University to support continuous improvement and organisational change. This is an exciting opportunity for someone who is looking for a varied and interesting administrative role.

We are looking for a professional and proactive individual to join us and bring their experienced customer service skills to the delivery of this key service. With over 9000 staff and over 2500 postgraduate researchers as our customers, the administration team co-ordinates and responds to high volumes of enquiries, bookings and preparation of resources. We work to tight deadlines and require proficient organisational and attention to detail skills to manage a variety of tasks and demands.

Please note that due to Home Office visa requirements, this role is not suitable for first-time Skilled Worker visa applicants. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas.

What We Offer In Return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

Contact

To explore the post further or for any queries you may have, please contact:
Ollie Richardson, Organisational Learning Partner
Email: [e-mail]