Wellbeing jobs in United Kingdom

In this role you will play an instrumental part in supporting our Estates enabling plan through the development of an effective and efficient estates Helpdesk service. Our estates users are our customers so it is integral that we promote a proactive, customer‑centric approach with a focus on continuous improvement and service development. You will provide a professional and comprehensive administration support service, working as part of the estates team.

You will handle incoming calls into the estate’s helpdesk, recording and delegating the workstream based on priority. You will effectively communicate with all stakeholders and service users, from YAS facilities officers, managers, supervisors and engineers to external contractors on site.

You will be responsible for raising purchase orders for authorisation against the correct cost codes and the pursuance of outstanding orders and invoices with both internal and external stakeholders.

Positively influence our department financial budget performance by ensuring an adequate internal workstream for our caretakers, based on skillset.

• Provide a first‑rate Help desk provision that is customer centred in dealing with estates related issues.
• Effectively triage incoming calls and emails in a timely manner, ensuring allocation of jobs to the appropriate service provider and following each job through the system to resolution.
• Completing the back‑office requirements for the Estates Contractor Network ensuring positive relationships are maintained through effective communication.
• Provide ownership for complaints/staff concerns coming into the Estates helpdesk, following through to resolution whilst providing the senior team and facilities management with common themes.
• Provide detailed reporting for senior management showing performance against Estates key performance indicators.
• Use initiative when dealing with enquiries, redirecting and liaising with others as appropriate.
• Provide administration support for senior meetings.
• Organise and maintain effective administrative procedures.
• Ensure confidentiality of all appropriate matters in accordance with Caldicott and other relevant guidance and legislation, with Trust policies and procedures.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers enable us to provide a vital 24‑hour, seven‑days‑a‑week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part‑time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service
• Contributory Pension
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service
• Opportunities for research participation, career progression and ongoing development
• Well respected, committed and supported staff networks for our workforce

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

• Work within the Estates, Help Desk function, answering internal and external telephone calls in a timely manner, triaging the calls, logging and allocating jobs and managing reported issues through to completion.
• Act as a focal point for the Trust for estates related reactive and planned work, providing job updates, timescales and escalating issues where appropriate.
• Liaise with contractors, sub‑contractors, engineers, estates personnel, and all other internal and external stakeholders.
• Build strong relationships with all internal and external stakeholders.
• Commit to embracing our Trust values and behaviours as detailed in the YAS behavioural framework.
• Undertake all administration duties as required.
• Engage in activities to develop team working and communicate effectively by working in partnership with others.
• Understand and promote the principles of equality, opportunity and diversity.
• Work to achieve and contribute to the specific work objectives and developmental plans agreed in your annual appraisal.

• Analyse and interpret complex information across both the planned and reactive elements of contractor performance. For example, engineer attendance within service level agreements, first‑time fix rates, and the internal performance of the Help Desk team, for example, call answer times and correct triage and allocation of the workstream.
• Produce detailed reporting on all areas of estates performance to the Estates Team Leader.
• Monitor all activity into the Estates Helpdesk and maintain an accurate job management system.

• Effectively manage the Estates Helpdesk workstream to provide a trust leading facilities management service.
• Ensure appropriate allocation of works to both internal operatives and external contractors.
• Ensure full utilisation of the administrative team and Estates caretakers.
• Manage any internal job and asset management system.

• Take an active role in developing and implementing department policies and standard operating procedures.

• Positively influence department budgets through the effective triage of the Estates helpdesk workstream.
• Raise purchase orders, allocate cost to the correct cost code, review financial reports for accuracy and query errors with suppliers.
• Provide detailed financial reporting on contractor expenditure and productivity.
• Identify financial risks and expenditure limits and raise awareness to stakeholders.
• Collate purchase order data and records relating to the team.
• Order goods and stock from suppliers on a regular basis.

• Participate in the team’s quality assurance programme to measure the compliance and effectiveness of the Estates helpdesk.
• Maintain electronic records that will meet audit assessment requirements by both internal and external parties.
• Collate delivery, quality and performance information relating to soft and hard FM services across YAS.
• Identify poor‑quality issues, identify contributing factors and assist in agreed remedial actions to resolve.

• Build strong relationships with internal and external stakeholders using a diplomatic approach and persuasion skills to deliver best outcomes for the Trust.
• Act as liaison between external contractors and the Trust, challenge financial errors and chase invoices.
• Manage the administration assistant staff, including absence management, ER issues, completing regular 121s and an annual appraisal.
• Promote an open, fair and collaborative team culture using effective team communication, participating in regular 121s and annual performance appraisals.
• Engage in any training, developmental activities to improve your skill set towards achieving specific team objectives.
• Schedule daily work requirements for internal Estates caretakers as required to ensure 100% utilisation.
• Support in the training of new Help Desk staff on all processes and electronic systems.

• Maintain the confidentiality and security of all information in accordance with the requirements of the General Data Protection Regulation (GDPR), Data Protection Act 2018, the common law duty of confidentiality and, for the protection of patient confidentiality, the principles of Caldicott.
• Ensure staff are aware of obligations under legislation such as the Freedom of Information Act 2000; Computer Misuse Act 1990, and that staff are updated with any changes or additions relevant to legislation.
• Adhere to the provisions of the Health and Safety at Work Act and ensure safety for colleagues and patients.
• Decide mandatory training requirements relevant to the post during Personal Development Review and develop a training plan.
• Adhere to the Equal Opportunities Policy and other Trust policies, procedures and protocols.
• Recognise that this job description is not exhaustive and may change subject to organisational and service needs.

• Recognise and report child protection concerns to appropriate authorities, including possible child abuse.
• Recognise and report vulnerable adult concerns to appropriate authorities, including social care and mental health.
• Ensure mandatory safeguarding training is completed and embedded in daily practice.

This advert closes on Sunday 4 Jan 2026.