Experience Manager

Virgin Active (Corporate Account); Manchester; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading fitness company is looking for a Sales Membership Manager in Manchester to lead their Experience Team. This role includes enhancing the customer experience, overseeing membership administration, and achieving sales targets. The ideal candidate will have strong people management skills and a background in sales. The company offers excellent perks, including generous leave, complimentary memberships, and financial support services. Join a vibrant team that is committed to delivering exceptional service and wellness.

Benefits

30 days annual leave including bank holidays

Complimentary Virgin Active membership

Discounts across Virgin Group

Access to Salary Finance support

BUPA employer assistance for mental health

Complimentary corporate letting services

Discounts on Academy courses

Qualifications

• Strong people management and organisational skills, fostering a cohesive and high-performing team.
• Proven track record of surpassing financial targets, driving success and growth.
• Experience from a Sales/KPI driven background would be ideal.

Responsibilities

• Lead the Experience team to deliver outstanding service daily.
• Manage membership administration, ensuring GDPR compliance.
• Achieve sales budgets for membership and joining fees.
• Produce accurate reports and analysis as required.
• Flexibly lead as Duty Shift where needed.

Skills

People management

Organisational skills

Sales experience

KPI-driven background

Job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Sales Membership Manager to join our Club teams, to support in the management of our clubs.

As an Sales Membership Manager, you will lead the Experience Team to deliver outstanding members' and prospects' experience daily, exceeding expectations and fostering loyalty.

The Role

• Having direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
• Guaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.
• Managing membership administration, maintaining accuracy and GDPR compliance.
• Being accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
• Monitor and track all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided
• Produce accurate, transparent reports and analysis as required by General Manager, Regional Business Director and the rest of the business.
• Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.

Experience

• Strong people management and organisational skills, fostering a cohesive and high-performing team.
• Proven track record of surpassing financial targets, driving success and growth.
• Experience from a Sales/KPI driven background would be ideal.

Our Perks

• 30 days (including bank holidays) annual leave plus a Celebration Day - and we want you take them
• Access to The Peoples Pension, with our contributions at 3%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.