National Soft Services Manager

Sodexo Ltd; Sefton; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading service provider is seeking a Regional Soft Services Manager to oversee cleaning and soft services across 78 locations in the United Kingdom. This role requires proven experience in facilities management, strong leadership skills, and excellent client relationship capabilities. The successful candidate will manage a large multi-site team, ensure operational and quality standards, and promote continuous improvement efforts. The position offers competitive compensation and various perks to support employee well-being and development.

Benefits

Unlimited access to wellbeing support

Employee Assistance Programme

Access to a 24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Career development opportunities

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• 5+ years’ experience in managing multi-site cleaning or soft services operations.
• Experience managing large, diverse teams.
• Strong understanding of budgeting and forecasting processes.

Responsibilities

• Oversee delivery of cleaning and soft services at all ESB locations.
• Ensure compliance with service-level agreements, KPIs, and quality standards.
• Lead the development of site managers and cleaning teams.

Skills

Leadership skills

Client relationship management

Financial management

Problem-solving skills

Health and safety legislation understanding

Education

Minimum 5 years’ experience in facilities management

IOSH or NEBOSH certification

Full clean driving licence

Job description

Regional Soft Services Manager
Location: No Fixed Place of Work, Republic of Ireland
Salary: CompletiveSalary plus Sodexo Benefits

About the Role
We are seeking an experienced and driven Regional Soft Services Manager to lead the delivery of cleaning and soft services across 78 ESB sites nationwide. This is a high‑impact role responsible for ensuring operational excellence, contract compliance, exceptional service standards, and strong client relationships.

The successful candidate will lead a large, multi‑site team and play a critical role in maintaining quality, driving performance, and promoting continuous improvement in line with Sodexo and ESB requirements.

Key Responsibilities

Operational Management

• Oversee the delivery of cleaning and soft services across all ESB locations.
• Ensure compliance with service‑level agreements (SLAs), KPIs, and quality standards.
• Implement and monitor schedules, audits, and compliance processes.
• Uphold all Sodexo and ESB health, safety, and environmental policies.

Team Leadership

• Lead, motivate, and develop site managers, supervisors, and cleaning teams.
• Carry out performance reviews and identify training and development needs.
• Foster a culture of accountability, engagement, and continuous improvement.

Client Relationship Management

• Serve as the primary point of contact for ESB stakeholders on soft services.
• Maintain strong client relationships and ensure proactive issue resolution.
• Attend client meetings and deliver operational updates and reports.

Financial & Resource Management

• Manage labour, materials, and equipment budgets across all sites.
• Monitor cost control measures and identify efficiency opportunities.
• Produce accurate forecasting and financial performance reporting.

Compliance & Quality Assurance

• Ensure full compliance with statutory requirements and contractual obligations.
• Conduct regular site audits and inspections to maintain high service standards.
• Support sustainability initiatives and ESG compliance.

Skills & Experience Required

• Proven experience managing multi‑site cleaning or soft services operations.
• Strong leadership skills and experience managing large, diverse teams.
• Excellent client relationship and stakeholder management skills.
• Strong understanding of health and safety legislation and quality standards.
• Financial management experience, including budgeting and forecasting.
• Ability to travel nationwide and work flexibly as required.

Qualifications

• Minimum 5 years’ experience in facilities management or soft services management.
• IOSH or NEBOSH certification (desirable).
• Full clean driving licence.

Key Competencies

• Leadership & Team Development
• Operational Excellence
• Customer Focus
• Financial Management
• Problem‑Solving & Decision‑Making
• Communication & Interpersonal Skills

What We’re Looking For

A motivated, professional individual who thrives in a fast‑paced environment, demonstrates excellent administrative capability, and is committed to delivering best‑in‑class accuracy and service.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Ireland's enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Friendly Customers. Vibrant Communities. Exciting Careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications