Head of Business Design & Change

Aster Group Ltd.; Andover; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading housing and community service provider is seeking a Head of Business Design and Change in Andover. This hybrid role involves leading a talented team while driving user-centered change initiatives. You’ll engage with stakeholders to create meaningful services that are sustainable and impactful. Ideal candidates will have significant experience in change management and a passion for putting people first. The company offers flexibility and various colleague wellbeing perks.

Benefits

Flexible working

Colleague wellbeing support

Career development investment

Defined Contribution Pension

Volunteering hours

Savings at various retailers

Enhanced leave

Personalised recognition initiatives

Qualifications

• Significant experience leading business analysis, service design, and change management functions.
• Proven track record of delivering complex change initiatives in dynamic or regulated environments.
• Expertise in user‑centred design and change management principles.

Responsibilities

• Lead and inspire a team of specialists in business analysis, service design, and change management.
• Champion user‑centred design, ensuring services reflect real needs and deliver real impact.
• Collaborate with senior leaders, shaping strategies and turning them into actionable plans.

Skills

Leadership

Change management

User-centred design

Stakeholder engagement

Job description

Are you ready to lead change that truly puts people first? At Aster Group, we believe change starts with understanding our customers, our colleagues, and the communities we serve. We’re looking for an inspiring leader to join us as Head of Business Design and Change, driving the integration of business analysis, service design, and change management across our organisation. This is your opportunity to create services and experiences that are insight‑led, user‑centred, and values‑driven. You’ll head up a talented multidisciplinary team and ensure every change initiative is grounded in what matters most: people.

Why this role matters

• Lead and inspire a team of specialists in business analysis, service design, and change management.
• Champion user‑centred design, ensuring services reflect real needs and deliver real impact.
• Embed frameworks and standards that make change consistent, inclusive, and sustainable.
• Collaborate with senior leaders, shaping strategies and turning them into actionable plans.
• Drive continuous improvement, creating a culture where learning and innovation thrive.

Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

Introduction to the PMO

The Portfolio Management Office is a newly formed strategic function designed to evolve our Group‑wide approach to change delivery. It provides a holistic view of all change activity, ensuring initiatives are prioritised, sequenced, and resourced in line with organisational capacity. Working closely with stakeholders across the organisation, the PMO aligns plans with corporate strategy and strategic priorities, supports effective decision‑making, and ensures value for money. By embedding consistent frameworks, standards, and governance, the PMO enables high‑quality delivery across the change portfolio and drives continuous improvement. This function is central to achieving our long‑term goals, ensuring every change initiative contributes to organisational success and delivers measurable benefits for our colleagues and customers.

What’s in it for me

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs.
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan.
• We invest in colleagues’ careers and development through our leader and colleague development frameworks.
• Defined Contribution Pension and attached life assurance.
• Volunteering hours available to all colleagues to enable them to give back.
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more.
• Enhanced leave.
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

Qualifications and experience

• Significant experience leading business analysis, service design, and change management functions.
• A proven track record of delivering complex change initiatives in dynamic or regulated environments.
• Expertise in user‑centred design and change management principles.
• Strong leadership and people development skills.
• Excellent stakeholder engagement and influencing ability at senior levels.
• Experience in housing, public sector, or regulated environments (ideal but not essential).

This is a hybrid role, enabling you to base yourself from home if you wish. Travel will be required to meet with colleagues and stakeholders so you must be happy to travel within our operating region.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.