Typing jobs in Canada

Some roles in probation require employees to have access to additional intelligence systems that require a higher level of vetting. An example of this, is the multi-agency ‘Visor’ system. If you are applying for a role that requires you to access systems such as Visor, you will be expected to undertake additional vetting for this once you commence in post, in addition to the pre-employment checks.

Manage all aspects of administration and co‑ordination to support the divisional training team in providing Probation qualifications and L&D activities. Act as the primary point of contact and assisting in the day‑to‑day administration of the divisional training team. Key tasks include the provision of advice to staff regarding L&D activities, producing data/management information, organising meetings, diary coordination, and compilation of correspondence and documents.

• Provide general administrative support for the Divisional Training Team including photocopying, typing, amending and processing documents, minute taking and responding to queries using an understanding of Probation service delivery.
• Act as a Local Training Coordinator to administer training events on HR systems, ensuring that learner records are up to date and produce reports as required.
• Liaise with other L&D teams to organise appropriate venues for local and national training and monitor take up of training delivered by the Divisional Training team.
• Analyse training attendance/completion information to produce reports as specified by the Divisional Training Manager to assist in deploying HMPPS L&D resources to meet the requirements of the division.
• Provide assistance to business managers and divisional hubs to aid in promoting attendance in the divisions and provide advice on learning and development activities.
• Maintain divisional records on behalf of the National Centre and adhere to nationally agreed practices to utilise the eportfolio system to register learners on qualifications.
• Provide the Divisional Training Manager and National Centre with updates on learner progress and claim certificates for completions and national census information to inform invoices.
• Liaise with the National Centre to prepare for External Quality Assurance inspections and maintain Awarding Body compliance with all administrative activities.
• Develop and maintain comprehensive and up-to-date electronic and manual filing systems which support the team and be effective in storing and retrieving key data.
• Co‑ordinate and schedule national and locally administered learning events including producing timetables of upcoming training and communications to staff.
• Create and maintain relevant databases and ensure they contain accurate data, liaising with appropriate staff as necessary and routinely quality assuring them – this can include restricted or confidential information.
• Contribute to the continuous improvement of administrative systems, process and workflows to ensure the team meets its targets.

Managing a Quality Service; Working Together; Delivering at Pace; Changing and Improving; Making Effective Decisions

Previous administration experience, and experience of providing a wide range of management support activities. Proficiency in use of Excel in order to produce spreadsheets and present data in an accessible format. Evidence of providing support and assistance to colleagues in delivering a quality service.

Experience of effective communications. Experience of making successful critical decisions. Operational experience of working in a Probation setting.

NVQ Level 2 or equivalent; RSA III (gained or working towards) or equivalent qualification such as CLAIT Advanced; GCSE Grade A-C in English and Maths (or equivalent).

Ability

Microsoft: Word, Excel, Outlook and PowerPoint (or equivalent i.e. Lotus Notes).