Band 3 Ward Administrator | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare trust in Greater London is seeking a ward administrator to deliver a high standard of customer care in a busy clinical area. The role involves managing patient data and providing administrative support, requiring NVQ Level 3 or equivalent and healthcare experience. This position offers a full-time schedule of 37.5 hours per week and the possibility of working weekends/Bank Holidays. Join a dedicated team caring for over 1.6 million patients.

Qualifications

• Previous work experience in a healthcare setting.
• Experience of working in a public/patient facing role.
• Ability to work within a multidisciplinary team.

Responsibilities

• Collect, verify, and record patient demographic and treatment data.
• Provide a front-of-house reception service for patients or relatives.
• Sort incoming/outgoing post and perform other administrative responsibilities.

Skills

Customer care

Typing and data entry

Interpersonal skills

Verbal and written communication

Problem-solving

Education

Educated to NVQ Level 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Barnet Hospital

37.5 Hours per week (7.5‑hour shifts, Monday to Friday – you may be required to work some weekends/Bank Holiday – working within a rota).

We are looking for someone to work as a ward administrator, within a busy clinical area at Barnet Hospital. You would be responsible for providing a front‑line reception service to the ward by delivering a high standard of customer care to a wide range of client groups including the ward’s multi‑disciplinary team, patients, relatives and their carers.

Key Responsibilities

• Collect, verify, and record a high standard of patient demographic and treatment data.
• Ensure all patient admissions, discharges, and attendances are recorded accurately.
• Provide a front‑of‑house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.
• Answer telephones, keep bed boards up to date, arrange transport bookings, and provide weekly & monthly ward activity figures.
• Provide confidential and high standard general administrative support to the ward/unit.
• Sort out incoming/outgoing post and distribute or act as necessary, and perform other ward administrative responsibilities.

Person Specification

Essential Criteria

• Demonstrable ability to meet the Trust Values.
• Educated to NVQ Level 3 or equivalent experience.
• Previous work experience in a healthcare setting.
• Experience of working in a public/patient facing role.
• Clear and concise verbal and written communication skills.
• Ability to use initiative and problem‑solve in a busy clinical environment.
• Typing and data entry skills.
• Good level of computer literacy in Microsoft Word, Excel and databases.
• Flexible and adaptable to the changing needs of the service.
• Ability to work within a multidisciplinary team.
• Time management and organisational skills.
• Sympathetic attitude towards patients and relatives who may be extremely distressed or anxious.
• Excellent interpersonal skills with the ability to relate to people at all levels.
• The ability to manage conflict and identify where escalation to senior staff is necessary.

Desirable Criteria

• Experience of working with Cerner, or similar electronic Patient Administration Systems.

Other Information

Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients.

For more information, please visit https://www.royalfreelondonjobs.co.uk.

This advert closes on Monday 8 Dec 2025.