Customer Service Associate (Bi-Lingual English / German)

ProPivotal; Oxford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service company is seeking a Customer Service Associate fluent in English and German. You will manage customer inquiries through various channels while ensuring a positive experience. The ideal candidate will have at least 6 months of customer service experience and the flexibility to work varying shifts. This role offers competitive pay and remote-friendly options.

Benefits

Competitive pay of £13-15 / hr

Annual bonus and equity

Remote-friendly with on-site options

Comprehensive health coverage

Annual travel discounts

Funds for wellness or personal use

Qualifications

• Fluent in both English and German (speaking, reading, writing).
• Minimum 6 months of customer service experience in an office or call center environment.
• Flexibility to work varying shifts, including weekends and public holidays.

Responsibilities

• Address customer inquiries through phone, chat, and email.
• Use software tools to access customer accounts and provide accurate resolutions.
• Manage escalated issues with professionalism and a customer-first approach.
• Work closely with colleagues to maintain high-quality service.

Skills

Fluent in English

Fluent in German

Customer service skills

Typing proficiency

Job description

Customer Service Associate (Bi-LingualEnglish / German)

Why work for us :

• Competitive pay of £13-15 / hr plus annual bonus, and equity
• Remote-friendly with on-site options and flexible scheduling
• Annual travel discounts and funds for wellness or personal use
• Comprehensive health coverage and competitive premiums

What You’ll Do :

Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience

Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions

Manage escalated issues with professionalism, patience, and a customer-first approach

Work closely with colleagues to maintain consistent, high-quality service across all interactions.

Requirements :

• Fluent in both English and German (speaking, reading, writing)
• Minimum 6 months of customer service experience in an office or call center environment
• Proficiency with typing, phone, and computer navigationFlexibility to work varying shifts, including weekends and public holidays