Transport Planner jobs in United Kingdom

We are hiring a Technical Planner - Reactive to join our dynamic team and play a vital role in scheduling and coordinating technical reactive work across the UK & Ireland. You will be key to ensuring our clients’ needs are met promptly and efficiently, all while maintaining our high service standards.

As a 24/7 food & drinks distribution and technology led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment.

This is a full time position and incudes weekend working on a shift rota basis. (1 in 4 weekends)

Key Duties & Responsibilities:

Reactive Ticket Planning

• Re-plan unresolved tickets from the previous day in a timely manner.
• Manage client SLAs effectively and proactively.
• Plan and dispatch reactive calls in accordance with geographical areas.
• Optimise routing to minimise travel time and fuel consumption while maximising time at the machine.
• Coordinate additional tasks such as alarms, filter changes, project work, and Planned Preventative Maintenance (PPM)

Planning & Scheduling

• Proactively schedule maintenance activities such as filter exchanges, boiler inspections, installations, machine movements, and equipment uplifts.
• Optimise routing for TJAs to minimise travel time, mileage, and fuel consumption.

Logistics Coordination

• Ensure Technical Joy Ambassadors (TJAs) are on-site for installations and machine moves.
• Communicate changes to plans swiftly and clearly in response to client demand.
• Plan for senior accompaniment where needed based on site-specific challenges or TJA skill sets.
• Coordinate boiler inspections by liaising with insurance inspectors to align visits with TJA availability.
• Maintain an up-to-date schedule of works in accordance with contractual obligations.

Compliance

• Ensure all TJAs have scheduled work aligned with daily call targets.
• Strive for 100% plan compliance with efficient and realistic routing aiming for TJA individual targets. Ensure all boiler inspections comply with HSE (Health and Safety Executive) regulations
• Confirm that all filter replacements and equipment installations are planned and completed according to client contracts.

Communication

• Liaise closely with the Client Experience Centre regarding SLAs and scheduling.
• Communicate PPM work changes and adapt plans to reflect last-minute modifications
• Provide timely updates to clients and internal departments regarding scheduled works, including filter changes, inspections, and installations.
• Adjust and communicate any changes to planned works in response to last-minute client modifications.

• Proven experience in planning and scheduling within a fast-paced environment.
• Strong background in client communication and service coordination.
• Prior experience in vending, FMCG, or related industries is a plus.
• Excellent understanding of UK & Ireland geography for route optimisation.
• Proficient in Microsoft Excel and PowerPoint.
• Strong written and verbal communication skills.
• Proactive problem-solving attitude and ability to adapt quickly.
• Flexibility – Able to work at least one in six weekends.
• Multiskilled to be able to cover holiday and sickness in planning team.

At Selecta, we are committed to equal opportunities, diversity, and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great, and we are grounded by our purpose to create more moments of joy for everyone through our ways of working. We welcome applications from all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws. If you require any adjustments or accommodations during the recruitment process, please let us know.

• 25 days of annual leave plus bank holidays.
• Life assurance equivalent to 2x your yearly salary.
• Five weeks of occupational paid sick leave for added security.
• Extended leave policy for greater flexibility.
• Free parking at our Head Office and other depot locations.
• Unlimited coffee and tea to keep you refreshed.
• Clear career progression paths with development opportunities.
• Strong leadership support to help you thrive.
• Employee recognition scheme to celebrate your contributions.
• Mental health and wellbeing support, including access to mental health first aiders.