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Reservations Supervisor - Tour Operator
Job summary
A global tour operator is seeking a Reservations Supervisor to deliver first-class service. The ideal candidate will handle calls on bookings and possess expert knowledge of destinations. Responsibilities include maintaining call systems, monitoring webchat, and supporting the team. Salary ranges from £26,000 to £31,000 plus commission based on achievements.
Qualifications
- Experience in using Amadeus.
- Expert knowledge and advice on destinations.
- Confident in selling luxury brands.
Responsibilities
- Handle incoming calls on existing bookings.
- Maintain phone system extensions.
- Monitor webchat usage and conversions.
- Review confirmations and booking cancellations.
Skills
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
- Handling incoming calls on all existing bookings - B2B & B2C
- Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
- Monitoring the webchat functionality and usage / conversions on queries.
- Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
- Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
- Checking PNRs, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
- Create a Retention centric sales environment
- Develop a team progress and training system based on Balance Scorecard achievements
- Post Covid Team initiation and team build
- Experience in using Amadeus
- To offer expert knowledge and advice on destinations
- Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
- Developing excellent time management skills with the team
- Up selling to maximise revenue on bookings
- To efficiently perform all administrative duties associated with the role
- Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
- Driven to achieve Company targets
- Salary: from £26,000 - £31,000
- Plus, Target personal and group achievement Commission
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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