Reservations Supervisor - Tour Operator

Travel Trade Recruitment Limited; London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A global tour operator is seeking a Reservations Supervisor to deliver first-class service. The ideal candidate will handle calls on bookings and possess expert knowledge of destinations. Responsibilities include maintaining call systems, monitoring webchat, and supporting the team. Salary ranges from £26,000 to £31,000 plus commission based on achievements.

Qualifications

• Experience in using Amadeus.
• Expert knowledge and advice on destinations.
• Confident in selling luxury brands.

Responsibilities

• Handle incoming calls on existing bookings.
• Maintain phone system extensions.
• Monitor webchat usage and conversions.
• Review confirmations and booking cancellations.

Skills

Amadeus

Sales skills

Customer service skills

Time management

Persuasion

Job description

Overview

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

Responsibilities

• Handling incoming calls on all existing bookings - B2B & B2C
• Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
• Monitoring the webchat functionality and usage / conversions on queries.
• Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
• Checking PNRs, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
• Create a Retention centric sales environment
• Develop a team progress and training system based on Balance Scorecard achievements
• Post Covid Team initiation and team build

Skills Required

• Experience in using Amadeus
• To offer expert knowledge and advice on destinations
• Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
• Developing excellent time management skills with the team
• Up selling to maximise revenue on bookings
• To efficiently perform all administrative duties associated with the role
• Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
• Driven to achieve Company targets

The Package

• Salary: from £26,000 - £31,000
• Plus, Target personal and group achievement Commission

Interested

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