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Associate Technical Support Engineer - NextGen

Associate Technical Support Engineer - NextGen
Rocket Software
Newbury
GBP 30.000 - 40.000
Ich möchte über neue Stellenangebote mit dem Stichwort „Test“ benachrichtigt werden.

Armed Security Officer - Wilsonville, AL

Armed Security Officer - Wilsonville, AL
Walden Security
Birmingham
GBP 40.000 - 60.000

Senior Sales Engineer

Senior Sales Engineer
HumanSignal
London
USD 145.000 - 185.000

Associate Planning Solicitor

Associate Planning Solicitor
ZipRecruiter
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GBP 60.000 - 80.000

CRM Campaign Manager

CRM Campaign Manager
Blu Digital
West Midlands Combined Authority
GBP 40.000 - 55.000
Entdecke mehr Stellenangebote als bei herkömmlichen Stellenportalen.
Jetzt mehr Stellenangebote entdecken

Real Time Analyst (Viator)

Real Time Analyst (Viator)
TripAdvisor LLC
Oxford
GBP 25.000 - 35.000

Advanced Dissection Practitioner

Advanced Dissection Practitioner
NHS
Plymouth
GBP 30.000 - 38.000

Clinical Nurse Specialist - Rapid Response Team

Clinical Nurse Specialist - Rapid Response Team
NHS
London
GBP 54.000 - 61.000
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Business Development Representative II, Nordics & Benelux

Business Development Representative II, Nordics & Benelux
Recorded Future
London
GBP 30.000 - 50.000

Senior back-end developer (Initial 3 month day-rate contract)

Senior back-end developer (Initial 3 month day-rate contract)
WPP
London
GBP 125.000 - 150.000

Paid Search Optimization Manager (Viator)

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TripAdvisor LLC
London
GBP 50.000 - 70.000

Manager, Corporate Finance

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Kobalt Music Group
London
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System Security Architect | Public Sector | Singaporeans Only

System Security Architect | Public Sector | Singaporeans Only
APBA TG HUMAN RESOURCE PTE. LTD.
Glasgow
GBP 60.000 - 80.000

Lead UX Researcher/ Designer

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Elekta
Crawley
GBP 50.000 - 70.000

Engineering Manager

Engineering Manager
Sotheby's
London
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Apprentice Warehouse Person

Apprentice Warehouse Person
Howdens
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Applied Scientist Manager, On Road Innovation

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Group CRM Executive

Group CRM Executive
Harvey Nichols
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Trainee Estate Agent

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General Practitioner

General Practitioner
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ML Operations Engineer II (Viator)

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Driving Instructor (Driving Licence Required)

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My Four Wheels
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Driving Instructor (Driving Licence Required)

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My Four Wheels
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GBP 40.000 - 60.000

Senior Principal - Intelligent Automation/Power Platform

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ZipRecruiter
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GBP 50.000 - 80.000

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Associate Technical Support Engineer - NextGen

Rocket Software
Newbury
GBP 30.000 - 40.000
Jobbeschreibung

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Support Engineer assists Rocket customers with their business critical incidents by analysing complex technical problems and finding resolutions using appropriate diagnostic techniques. This could include recreating customer issues, reviewing diagnostics, debugging through the system source code, and working with the development team to deliver permanent solutions. The support engineer solves real problems for, and delivers value to our worldwide customer base – every day.

Ignite your career with our NextGen Academy as a full-time Associate Technical Support Engineer - NextGen

Join our COBOL and Enterprise Suite product teams and work on enterprise software used by many of the world's largest organizations. You'll contribute to developing compilers, IDE integrations, runtime APIs, and mainframe emulation environments—building tools that support business-critical applications across Windows, Unix, Linux, Containers, and the Cloud.

As part of a collaborative, agile team, you'll learn from experienced engineers and gain hands-on experience with a variety of technologies. No prior COBOL experience is required—our structured training program will provide you with the foundation you need to succeed.

If you're passionate about technology, coding, and working with customers, we’re excited to welcome you as the next generation of Rocketeers!

* Applicants must have the right to work in the UK; as we are unable to offer sponsorship

What to expect from the NextGen Academy:

  • Kick off with 3 months of in-depth hands-on technical learning, designed to equip you with the skills you need to excel.

  • Work alongside experienced engineers on live projects from day one that shape the future of our COBOL and Enterprise Technologies.

  • Investigate and deliver bug fixes, working closely with support teams and customers.

  • Collaborate with experts to design and develop new features for enterprise products.

  • Discuss technical requirements, write design documents, and document your work.

  • Write and manage automated tests to support the development of robust and reliable software.

  • Experience a unique set of rotations across engineering teams, professional services, and technical support teams to learn cross-functional skills and understand Rocket’s products and customers

At the end of the NextGen Academy the candidate will be able to:

  • Program in COBOL

  • Participate in customer projects related to COBOL Programming and Application development

  • Demonstrate understanding of

    • the development lifecycle, and how to apply to application development related to COBOL

    • effective use of the COBOL Development tooling

    • articulation of why customers use COBOL and the general criticality of COBOL application in business

    • and the Rocket foundation Portfolio

What We’re Looking For
Required:

  • Ability to quickly develop technical knowledge on one or more Rocket products

  • Ability to quickly develop conceptual and technical knowledge of Rocket products including new releases, new products and interfaces

  • 2:1 Degree or higher in an engineering or science-based discipline.

  • Strong evidence of academic, personal, or commercial coding experience.

  • A highly personable team player who can work effectively with colleagues and customers.

  • Self-motivated and eager to learn, both independently and in a team setting.

Nice to Have:

  • Experience coding in COBOL, C, C++, C#, or Java.

  • Interest in and participation in personal coding projects or open-source contributions.

  • Good working knowledge of Windows, Unix, or Linux environments.

  • Awareness of Agile and Scrum development methodologies.


What You’ll be doing in the Role: Associate Technical Support Engineer - NextGen

  • Successfully resolve technical issues from internal or external users using appropriate diagnostic techniques including trace analysis or debugging through the system source code.

  • Reproduce complex incidents affecting business critical accounts. Test and deliver subsequent fixes as appropriate.

  • Act as a mentor, guide and leader to other employees.

  • Ability to articulate clearly, recommend and explain resolutions to external customers/clients.

  • Perform, with limited direction, problem verification by confirming customer’s environment, error messages, and symptoms of a problem

  • Available for some after hours, weekend and/or holiday work

  • Gain exposure and skill in a variety of technologies including

    • databases (Oracle, DB2, MS SQL Server)

    • operating systems (Windows, Linux/UNIX, Z/OS)

    • programming language knowledge

    • system level IBM mainframe experience of CICS, IMS or JCL

    • cloud environments such as AWS, Azure and GCP.


What We Offer

  • In-Person Training Programme – A structured training programme designed to teach you the fundamentals and set you up for success, held in our Newbury office.

  • Mentorship from Industry Experts – A well-established mentoring programme where you'll receive guidance from experienced engineers to help grow your skills and career.

  • A People-First, Supportive Environment – A friendly and collaborative workplace where your development is a priority.

  • Competitive Salary

  • Unlimited Holiday – Encouraging a healthy work-life balance.

  • Hybrid Working – Typically 2-3 days per week in our Newbury office, with flexibility to work remotely.

.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.

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