Technical jobs in United Kingdom

Technical Account Manager Team Leader - Enterprise Services, Financial Solutions

Location: London

Business Area: Sales and Client Service

Ref #: 10045986

As a key member of the EMEA leadership team you will be responsible for leading, motivating and developing a regional team who provide the primary technical interface into Bloomberg for some of our largest clients. You'll be hands-on in driving the team to execute a variety of projects and technical enhancements to help our clients make major technology and data decisions. On a daily basis, under your guidance and support, the team services our clients through complex inquiries with the expectation that you are a point of escalation for clients and the salesforce. You'll enable our customers to gain maximum benefit from their partnership with Bloomberg by helping them gain a detailed understanding of how our products and services can solve real problems for their business.

1. Leadership & talent management
   • Lead from the front helping to develop and set the tone for the team on a variety of interactions.
   • Motivate the team to perform at the peak of their potential and build team spirit.
   • Coach & develop team members.
   • Possess the ability to give clear, constructive and actionable feedback.
   • Collaborate closely with internal and external stakeholders, including other offices across the globe to drive projects and maintain a consistent cross-regional operation.
2. Presales
   • Partner with the account team (Sales and Product Specialists) to identify and qualify sales opportunities.
   • Collaborate with Sales to maximize revenue and expand our products and services to clients.
   • Understand client technical priorities and objectives and map Bloomberg solutions against those requirements.
   • Provide inputs on proposed requirements for implementing and supporting new products based on client feedback.
3. Implementation
   • Form a comprehensive plan in collaboration with the client for integration into target businesses across multiple regions.
   • Oversee engagements and leverage internal resources to ensure successful delivery of the agreed solution.
4. Account management
   • Provide technical subject matter expertise across the Enterprise Data product portfolio.
   • Ensure a consistent, cohesive and comprehensive level of service delivery into all accounts.
   • Forge deep relationships across the client's technology teams within vertical IT and business silos and horizontal functions.
   • Attain a deep understanding of your client's architecture, infrastructure and application environment.
5. Strategy
   • Continually build and plan for the future, understanding where we want to position ourselves with the team, clients, technology and products.
   • Partner with Technical Sales to understand country strategies and key focus areas within the EMEA market.
   • Analyze areas where we are reactive and develop proactive approaches.
   • Stay up to date on client and industry technology trends to maintain best-in-class service and technology.
   • Be the trusted partner with clients translating new market needs and improvement areas to our product teams by providing actionable feedback.

• 10 or more years of experience working in a Financial Institution or Financial Technology firm.
• Deep knowledge of all kinds of market data delivery and distribution technologies.
• Extensive people management experience, leading and motivating cross-functional teams.
• A track record of driving collaboration across diverse groups and regions.
• Ability to bring people together to build and execute clear business plans.
• Experience in managing change.
• Ability to translate business requirements into objectives at individual, team and regional levels.
• Extensive experience in building and developing diverse teams.
• Broad understanding of Capital Markets.
• Knowledge of Bloomberg and other vendor's Enterprise products and solutions.
• Experience working closely with a Sales organization, understanding of the sales life cycle.
• A developer and/or infrastructure background would be beneficial.

During the interview process we would love to hear about:

• Your track record of leadership.
• How you manage competing priorities, multi-task, and thrive under pressure.
• Stories of delivering complex technology solutions in financial markets.
• Your experience in enterprise-level selling and client partnership.