Senior Technical Business Analyst

Avaloq AG; City of Edinburgh; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global fintech company in the City of Edinburgh is seeking a Senior Technical Business Analyst and Team Lead. The role involves steering team activities and developing digital solutions for customers to enhance service delivery. Responsibilities include project management, stakeholder interaction, and ensuring team performance against KPIs. The ideal candidate will have strong leadership skills and a background in managing technical teams.

Qualifications

• Proven experience in managing and leading technical teams.
• Strong understanding of digital channels and customer solutions.
• Ability to manage relationships with stakeholders effectively.

Responsibilities

• Steer and coordinate team activities.
• Identify effort required for new features.
• Develop and implement digital solutions for customers.
• Act as stream lead on customer projects.
• Oversee team fulfillments of their KPIs.

Skills

Stakeholder management

Project management

Digital solutions development

Team leadership

Customer relationship management

Job description

This is an exciting opportunity to be part of the regional CTO department which is tasked with maintaining and enhancing our Avaloq software and products. As the Senior Technical Business Analyst and Team Lead for Digital Channels Region International, your role is to steer and coordinate the team's activities. You will identify the amount of effort required for new features. You will also develop and implement digital solutions for our customers. Part of the role will also be to act as stream lead on customer projects. Additionally, you will be oversee your team's to fulfilments of their KPIs and take care of the people management tasks.

• Work with internal stakeholders to implement change in daily processes which enhance and streamline Digital services to improve customer satisfaction ratings.
• Maintain positive relationships with network and clients, ensuring proficient delivery of all services in line with the agreed service level agreements.
• Assume the role of senior point of contact for escalations involving the Digital team.
• Coordinate your project team to deliver the agreed scope and support developers by outlining customers' requirements.
• Develop your team through inspiring guidance, foster a culture of openness and excellence for cross-functional and interregional collaboration, plus build a promising talent pipeline.
• Be a role model and an agent for change to drive the implementation of strategic efficiency, growth initiatives, transformation and business development while achieving financial targets.