Technical Account Manager (Observability)

LinuxRecruit; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A high-growth SaaS company in London is seeking a Technical Account Manager to act as a trusted advisor to tech teams on observability solutions. You will onboard customers, assist with data integrations, and troubleshoot technical issues, all while working with modern cloud infrastructure. This role requires strong communication skills and experience with cloud and DevOps technologies. Competitive packages are available, including stock options with a company on a clear path to IPO.

Benefits

Competitive salary

Stock options

Qualifications

• Expertise in modern cloud infrastructure and observability stacks is beneficial.
• Experience in customer-facing roles with a technical background is required.
• Familiarity with AI, compilers, HPC, or low-latency systems is a plus.

Responsibilities

• Serve as a trusted advisor to tech teams for observability solutions.
• Onboard new customers and assist with data source integration.
• Troubleshoot technical issues and guide customer strategies.

Skills

Strong communication skills

Experience with cloud technologies

DevOps knowledge

Monitoring tools experience

Problem-solving

Tools

Python

C++

Job description

Overview

As data volumes surge and observability costs climb, this is a rare opportunity to join a high-growth SaaS company at the forefront of modern observability, helping companies tackle these challenges with smarter, more scalable solutions.

As a Technical Account Manager, you'll be the trusted advisor to some of the most forward thinking tech teams, helping them harness the full power of their logs, metrics, traces, and security data. From onboarding new customers and integrating data sources to solving complex problems and running executive reviews, you'll drive tangible outcomes and long-term success.

In this role, you’ll work hands on with modern cloud infrastructure and observability stacks, making a meaningful impact from day one. Whether it's guiding integrations, troubleshooting technical issues, or shaping long-term customer strategies, your work will directly influence outcomes and growth.

If you're technically sharp, naturally curious, and thrive in customer facing roles, this could be the perfect fit. Experience with cloud, DevOps, or monitoring tools is a big plus, along with strong communication skills and a solutions first mindset. You’ll be part of a collaborative team that values humility, learning, and innovation.

Competitive packages on offer, including stock options with a company on a clear path to IPO. If you'd like to learn more, apply below or reach out directly [e-mail].

If you’re highly technical, client facing, and passionate about Observability, this is the role for you!

A lover of Linux, automation, containers, bare metal environment? Well, this is the right role for you..

AI, Compilers, HPC, Low-latency systems, Python/C++, if any of those get you excited, then keep reading...

Whatever role you are looking for, our team will work with you to understand your unique skills,experience, career goals and aspirations. Kick-start your job search by registering with us today.

Searching for new talent? Let’s go. Get in touch with us today to find out how we can help scale your team.