Technical Client Support - German speaking (Hybrid working)

Interactive Brokers Group, Inc.; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company in London is seeking a Technical Client Support professional fluent in English and German. This hybrid role involves providing technical support for trading platforms and assisting clients with inquiries. The ideal candidate has over 2 years of experience in client-facing support, enjoys problem-solving, and is adaptable in a changing tech environment. Perks include performance-based bonuses and medical insurance.

Benefits

Performance-based discretionary cash bonus

Discretionary stock grant

Group Life Assurance

Daily company subsidised lunch

Private Medical Insurance

Qualifications

• 2+ years in a client-facing support role.
• 2+ years' experience with software support.
• Experience with financial products is a plus.

Responsibilities

• Providing support to clients through phone, chats, and tickets.
• Technical support for Interactive Brokers' platforms.
• Troubleshooting web-based offerings.

Skills

Fluent in English

Fluent in German

Excellent verbal and written communication skills

Adaptable to technical environments

Problem-solving skills

Education

Bachelor's degree in a technical field

Tools

Support ticketing systems

Windows

macOS

Linux

Mobile applications (Android and iOS)

Job description

Technical Client Support - German speaking (Hybrid working)

London, United Kingdom

Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company with offices in over 15 countries. We provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Interactive Brokers (UK) Limited based in London is part of IBKR and is looking for someone to join the Client Technical Support Team. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBKR is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and German is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client facing support role
• 2+ years’ experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus
• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan
• Travel season ticket loans
• Cycle to work scheme

Note: The remaining content in the original description that pertains to application forms and privacy disclosures has been omitted to maintain a concise and job-focused description. Other policy and regulatory language that is not essential to the role has not been included.