Support Engineer jobs in United Kingdom

Company Description

At Grosvenor Casinos, we don’t just offer a place to work — we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues — they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth — to become the UK's most loved casinos.

That’s where you come in.

As a Field Support Technician, you will be responsible for supporting the products within the gaming operation across the region and estate to maximize revenue and profit opportunities. This role works closely with suppliers, support teams, and operations to ensure a quick response to product moves and to undertake product installations and layout alterations, ensuring all activities comply with company policy and health and safety standards.

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software on equipment to keep all software-based systems current, in line with company policy.
• Provide on-site training to club operations teams after software or equipment updates/upgrades.
• Assist IT with day-to-day on-site issues where possible.
• Act as liaison engineer with subcontractors performing equipment maintenance.
• Investigate and identify new technology that could benefit operations, and communicate findings to the Technical Manager.
• Familiarize yourself with existing and new gaming products or equipment to minimize downtime during moves.

• Excellent communication and interpersonal skills.
• Ability to work flexibly and adapt to new ideas.
• Team player with initiative and independence.
• Effective time management and prioritization skills.
• Willingness to work additional hours and overnight stays as required.
• Ability to perform under pressure.
• Proven experience as a Support Technician or similar role.
• This is a field-based role requiring daily travel to venues.

• Car allowance and staff uniform provided.
• Support region includes Birmingham/Midlands area, with travel to surrounding venues.

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