Servicenow Support Developer | To £65K | Hybrid

Akkodis; Welwyn Garden City; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A technology solutions provider is seeking a ServiceNow Support Developer to join their hybrid operations team near Welwyn Garden City. This role focuses on supporting a global ServiceNow environment while still engaging in development tasks. Candidates with a solid background in ServiceNow and strong skills in ITIL, ITSM, and JavaScript will find good opportunities for advancement in a supportive team. Competitive salary up to £65k depending on experience.

Qualifications

• Solid ServiceNow development experience.
• Good grasp of ITIL and ITSM, especially incident and problem management.
• Strong communication skills across technical and non-technical teams.

Responsibilities

• Manage incidents, problems, and defects.
• Deliver configuration fixes and occasional coding.
• Handle upgrades, test patches, and monitor performance.
• Support junior colleagues and collaborate with internal teams.

Skills

ServiceNow development background

ITIL

ITSM

JavaScript

XML

JSON

HTML

CSS

Communication skills

Job description

ServiceNow Support Developer | Hybrid | To £65k

We're working with a trusted client who's looking for a ServiceNow Support Developer to join their operations team near Welwyn Garden City. It's a hybrid setup with two days a week onsite, and the salary ranges from £45k to £65k depending on experience.

This role suits someone with a solid ServiceNow development background who's happy to move into a broader support‑focused position. You'll still be hands‑on with the platform, but only around 35% of the role involves development. The rest is about keeping a global, business‑critical ServiceNow environment running smoothly – managing incidents, problems and defects, and making sure tickets progress efficiently. You'll be delivering configuration fixes and the occasional bit of code, handling upgrades, testing patches, and monitoring performance. You'll also be working closely with internal teams and supporting junior colleagues.

We're looking for someone who's come up through the ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong communication skills across both technical and non‑technical teams.

There's a clear path into technical leadership here, and the hybrid working model offers a good balance. You'll be joining a supportive team where your work will have a real impact on a global platform. The client is open to candidates with varying levels of experience, and the salary will reflect that.

If this sounds like something you'd enjoy getting stuck into, send your CV and we can kick on from there.

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