Service Support Technician

Mane Contract Services; Horsham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A service and repair company in Horsham is seeking a Service Support Technician to deliver efficient survey and repair of systems. Responsibilities include coordinating customer returns and repairs, fault evaluation, and assembling customer spare orders. The ideal candidate should have prior electromechanical experience and be proficient with electronic test equipment. Hybrid working arrangements and a comprehensive benefits package are offered.

Benefits

Group pension plan with matched contributions

Income protection scheme

Employee Assistance Programme

Life assurance policy

Company shares incentive plan

Gym membership discounts

Regular sports and social activities

Excellent learning & development opportunities

Qualifications

• Prior experience in an Electromechanical service and repair environment.
• Knowledge and use of electronic test equipment such as DVM and Oscilloscope.
• Ability to read and understand technical drawings.
• Good problem-solving skills.
• Be computer literate with good working knowledge of MS Office and JIRA.

Responsibilities

• Deliver efficient survey and repair across systems and equipment.
• Assist in processing customer returns and warranties.
• Fault finding and evaluation of RMA returns.
• Support assembly and testing of customer spares orders.

Skills

Electromechanical service and repair experience

Use of electronic test equipment

Reading technical drawings

Teamwork

Problem-solving

Computer literacy (MS Office, JIRA)

Job description

Joining the CLS team and reporting to RMA Team Leader, the Service Support Technician will be responsible for delivering efficient and effective Survey and repair across the entire portfolio of systems and equipment. The service team is also responsible for the build of Spare components ordered by customers.

Key Responsibilities:

• Assist the RMA team leader in the co‑ordinating and processing all customer returns and warranties in line with the R&SS process, ensuring RMA receipt and survey TAT is carried out in accordance with agreed metric.
• Fault finding and evaluation RMA returns and provide feedback via RMA Survey reports.
• Carry out repairs, servicing and functional testing of RMA field returns.
• Support in the assembly and testing of customer spares orders.
• Liaise with CLS, Operations and Quality, resolving issues as required, providing reports and assisting in 8D investigations as required.
• Assist the team leader in maintaining, reviewing, and updating process documentation on a regular basis.
• Upkeep and maintenance of RMA area, tools, and equipment in line with 6S process.
• Provide off‑site support if required.
• Other duties as required.

Skills & Experience

Essential

• Prior experience in an Electromechanical service and repair environment.
• Knowledge and use of Electronic test equipment such as DVM and Oscilloscope.
• The ability to read and understand technical drawings.
• The ability to work as part of a team.
• Have good problem-solving skills.
• A keen desire to learn.
• Be able to take instructions and work under own initiative.
• Be computer literate with good working knowledge of MS Office and JIRA.
• Have an understanding of working in a matrix based business.

Desirable

• Background in high value equipment.
• Previous MOD experience (Reme) could be advantageous.

Personal Attributes

• Demonstrates our company values of Teamwork, Integrity, Excellence and Courage.
• Highly organised and methodical approach, with an eye for detail.
• The ability to work independently and meet deadlines.
• A flexible, conscientious, and diligent attitude.
• Excellent communication, interpersonal and written skills.
• A resilient and adaptable approach at all times.
• Ability to balance multiple tasks with changing priorities.
• Understanding of IPC and J Standards.

Work life balance

• 37.5 hour working week
• Lunchtime finishes on a Friday
• Hybrid / flexible working arrangements
• 28 days annual leave
• Christmas closure
• Holiday purchasing scheme

Benefits

• Group pension plan - matched contributions up to 5%
• Income protection scheme
• Employee Assistance Programme gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations
• Life assurance policy, including bereavement counselling and probate helpline
• Company shares incentive plan and save as you earn scheme
• Electric vehicle salary sacrifice scheme
• Wellbeing initiatives, including access to wellbeing app and the addition of mental health support for all employees. Plus, regular activities across our sites to support and promote wellbeing
• Regular sports and social activities
• Gym membership discounts
• Reward platform (high street discounts, employee benefits, health, and wellbeing offerings)
• Recruitment referral bonus scheme
• Excellent learning & development opportunities
• Great working environment with free, onsite car parking across all our locations

Security Clearance Requirements

Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.