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Service and ATM Scheduler
Job summary
A leading supplier of security products in Manchester is looking for a Service and ATM Scheduler to manage service desk operations. The ideal candidate will have strong customer service skills and experience in scheduling. Responsibilities include assigning jobs to engineers and ensuring service levels are met. This full-time role offers additional pay for on-call duties and various benefits, including holiday and a pension scheme.
Benefits
Qualifications
- Experience working on a customer service desk, scheduling, or helpdesk.
- Ability to deal with customers, prioritizing their needs.
- Organised and methodical work approach.
- Keen and motivated to learn.
- Willingness to cover an out-of-hours phone line.
Responsibilities
- Assign jobs to service engineers based on urgency and availability.
- Act as the point of contact for service calls.
- Provide clear updates to customers and stakeholders.
- Schedule and manage weekly ATM upgrades.
- Ensure service level agreements are met.
- Track service call data progress.
Skills
Service and ATM Scheduler | Manchester | Full Time | £27,000 – £28,000 per annum
This is a great opportunity to join the UK’s largest supplier of Home Safes, Commercial Safes, Vaults, Strongrooms, ATM Protection, High Security Locks, and associated services. An ever-ambitious company, specialising in the manufacture, distribution, installation & after-sales service of physical security products.
Our client is seeking a Service and ATM Scheduler, playing a critical role in supporting the day-to-day operations of ATM services and broader service desk activity across the UK. The role focuses on scheduling weekly BAU upgrades, reacting quickly to ATM recoveries, and coordinating field engineers to attend reactive service jobs for key customers such as high street banks and retailers across the UK.
This is a fast-paced, multi-faceted role requiring strong communication, organisational skills, and a proactive approach to incident management and service continuity.
As a Service and ATM Scheduler, you’ll play a vital role in supporting the day-to-day operations of ATM services and broader service desk activity across the UK.
Responsibilities
- Assigning jobs to service engineers based on urgency, location, and availability
- Acting as the central point of contact for service calls and reactive job tickets
- Providing clear updates to customers and internal stakeholders
- Scheduling and managing weekly ATM BAU upgrades
- Ensuring service level agreements are met with key customers
- Liaising with the fabrication department for product upgrades
- Inputting service call data into systems and tracking progress
- Producing quotations and processing invoices
- Answering incoming calls from customers and engineers
- Updating reports on performance levels
- Supporting other departments when required
- Experience working on a customer service desk, scheduling and/or a helpdesk
- Enjoy dealing with customers and understand that the customer always comes first
- Organised and methodical
- Keen, motivated and willing to learn
- Good knowledge of Microsoft Office
- Willing to cover an out-of-hours phone line (usually 1 week in 4 and subject to additional pay)
- Additional on-call pay (£300 per week)
- 20 days’ (+ 8 statutory days) annual holiday with a time-served accrual system
- Pension scheme
- Free lunch on the last Friday of each month
- Quarterly socials and dress down Fridays
- Free onsite parking
- Bonus scheme
Qualifying period applies
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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