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Temporary Customer Service Advisor
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Futures Job Shop 002
Temporary Customer Service Advisor
Job summary
A friendly and established company in Romsey is looking for Temporary Customer Service Advisors. The role involves managing customer inquiries, resolving complaints, and providing product information. Candidates should have a customer service background, excellent communication skills, and good IT abilities. This ongoing temporary role may lead to permanent positions later.
Qualifications
- Previous customer service experience in office, retail, or hospitality environments.
- Experience in complaint handling to ensure customer satisfaction.
- Excellent telephone manner and strong communication skills.
Responsibilities
- Deal with all incoming customer inquiries via phone, email, or webchat.
- Handle and resolve customer complaints effectively.
- Provide product information and assist with orders and refunds.
Skills
Education
We are pleased to be working with a friendly and established company based in Romsey which is looking for Temporary Customer Service Advisors. This is an ongoing temporary assignment however permanent roles may be available at a later date.
- Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
- Handle and resolving customer complaints
- Chase customer orders, refunds, providing product information and all other customer service related help
- Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
- Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
- Supporting other departments in line with business requirements
- Have a previous customer service background in office, retail or hospitality environments
- Experience in complaint handling to ensure customer satisfaction
- Excellent telephone manner and strong communication skills
- Good IT skills including use of e-mail and Microsoft products
- Work as part of a team, support colleagues and promote a positive team spirit
- A-C Grade in English GCSE
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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