Assistant Manager

The Body Shop; Livingston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading ethical beauty brand in Livingston is seeking a passionate leader to partner with the Shop Manager and deliver retail excellence while driving strong sales results. The ideal candidate will have a background in customer-facing roles and experience in team development. This position offers comprehensive onboarding and various employee benefits including a discount on products and opportunities for community engagement.

Benefits

50% discount on regular products

Paid volunteer days

Opportunities to grow within the Brand

Qualifications

• Experience in a customer facing role.
• Ability to meet sales & performance targets.
• Outstanding problem solving & communication skills.
• Flexibility to work weekends and holidays.

Responsibilities

• Lead a successful team to drive customer engagement.
• Support the Shop Manager in customer-focused store experience.
• Make sound business decisions using available data.
• Develop high potential candidates within the team.

Skills

Customer facing experience

People leadership

Team development

Problem solving

Communication skills

Data analysis (KPI's)

Microsoft Office

Job description

Overview

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

The Body Shop is the original ethical beauty brand, dedicated to empowering people and enriching the planet. We’re never afraid to stand up and speak the truth, and we like to do things a little differently around here.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales & performance targets
• Work with the Shop Manager to manage stock; monitor & manage change
• Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Outstanding problem solving & communication skills
• Experience using data (KPI’s) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite
• Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

• Collaborative Skills
• Commerciality
• Leadership
• Personal Conduct
• Purpose