Temporary Customer Service Advisor

The Work Shop Resourcing Ltd; Romsey; On-site; GBP 20,000 - 25,000; Full time

Job summary

A friendly and established company in Romsey is looking for Temporary Customer Service Advisors. The role involves managing customer inquiries, resolving complaints, and providing product information. Candidates should have a customer service background, excellent communication skills, and good IT abilities. This ongoing temporary role may lead to permanent positions later.

Qualifications

• Previous customer service experience in office, retail, or hospitality environments.
• Experience in complaint handling to ensure customer satisfaction.
• Excellent telephone manner and strong communication skills.

Responsibilities

• Deal with all incoming customer inquiries via phone, email, or webchat.
• Handle and resolve customer complaints effectively.
• Provide product information and assist with orders and refunds.

Skills

Customer service background

Complaint handling

Communication skills

IT skills

Teamwork

Education

A-C Grade in English GCSE

Job description

Overview

We are pleased to be working with a friendly and established company based in Romsey which is looking for Temporary Customer Service Advisors. This is an ongoing temporary assignment however permanent roles may be available at a later date.

Responsibilities

• Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
• Handle and resolving customer complaints
• Chase customer orders, refunds, providing product information and all other customer service related help
• Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
• Supporting other departments in line with business requirements

Qualifications / Competencies

• Have a previous customer service background in office, retail or hospitality environments
• Experience in complaint handling to ensure customer satisfaction
• Excellent telephone manner and strong communication skills
• Good IT skills including use of e-mail and Microsoft products
• Work as part of a team, support colleagues and promote a positive team spirit
• A-C Grade in English GCSE