Assistant Manager

The Fragrance Shop; North East; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fragrance retailer in North East England seeks an enthusiastic Assistant Manager to enhance customer experiences and support the Store Manager. The role involves training staff, driving sales through superior customer service, and ensuring the store operates efficiently. Ideal candidates are passionate about retail and have a strong background in management. Join a vibrant team dedicated to providing the best fragrance expertise.

Qualifications

• Previous retail management experience is necessary.
• Strong communication and interpersonal skills are important.
• Must demonstrate excellent customer service skills.

Responsibilities

• Support the Store Manager with store targets achievement.
• Train and coach team members to provide excellent customer service.
• Resolve customer questions and queries effectively.
• Ensure products are displayed well and coded accurately.

Skills

Retail management experience

Excellent customer service skills

Strong communication skills

Sales ability

Teamwork

Job description

Overview

The Fragrance Shop are on the lookout for an enthusiastic, motivated and reliable Assistant Manager to join our team. Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development. We are extremely passionate about our products and ensuring our customers receive the highest level of customer service. Our employees are trained to offer the very best expertise and knowledge within the fragrance industry. So, if you feel you are passionate about fragrance and thrive in a busy environment then this could be the perfect role for you!

Responsibilities

• Supporting your Store Manager with the achievement of retail store targets
• Open and close the store and are responsible at that point for ensuring that the store trades safely and legally
• Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service.
• Delivering sales through friendly and efficient customer service
• Take a lead role in resolving customer questions and queries.
• Following guidelines, ensure that all products are presented/displayed to their best advantage.
• Ensure that all products are correctly coded, priced and accurate POS is used.
• Ensuring our customers have a fun and enjoyable shopping experience
• Effectively matching the correct fragrance to the customer's needs
• Assisting customers with their queries using your product knowledge
• Actively promote the company and role in the local marketplace.
• Continue to develop self and role by studying relevant training materials and store information.
• Processing transactions at the till point
• Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
• Ensuring the store looks presentable and inviting to our customers

Qualifications

• Need to have previous retail management experience
• Confidence and personality!
• Enjoy talking to people and be at ease approaching customers and demonstrating our products
• Fully flexible
• Adaptable with a 'can do' attitude
• Strong communication and interpersonal skills
• Customer service focused
• Possess excellent customer service skills
• Demonstrate a natural sales ability
• Be passionate about retail and fashion
• Be enthusiastic and results driven
• Enjoy working as part of a team
• Ability to operate POS system