Team leader

The Body Shop International Limited; Truro; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned beauty company in Truro is seeking a Team Leader to support the management team in driving sales and delivering exceptional customer experiences. The ideal candidate will have customer service experience, strong interpersonal skills, and a positive mindset. As a Team Leader, you'll coach your team, manage store operations, and uphold brand values.

Qualifications

• Experience in customer service with a passion for beauty.
• Ability to communicate and listen effectively.
• Strong relationship skills with customers and team.
• Willingness to learn and develop.

Responsibilities

• Support store management in driving sales and profit.
• Coach Customer Consultants for exceptional service.
• Handle customer concerns and provide solutions.
• Perform opening and closing procedures.

Skills

Customer service experience

Effective communication

Strong interpersonal skills

Positive mindset

Time management

Job description

Overview

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. We’re proud to be pioneering cruelty-free beauty and empowering people while enriching our planet. We’re the original ethical beauty brand and we like to do things a little differently around here. We’re never afraid to stand up and speak the truth.

Your role

To support the store management team in driving sales and profit within the store through the supervision and coaching of Customer Consultants, together with and in the absence of store management, demonstrating that as an individual and as a team member you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures and policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop.

More about the role

• Customer Experience - As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share feedback with store management as appropriate. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.
• Delivery - You understand causes of sales trends, use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. You should have strong relationship skills coordinating between customers, the team and the manager.
• Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We’re looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.

What we look for

• Experience working in customer service, genuine passion for beauty and the retail industry
• Ability to communicate and listen effectively and demonstrate operational skills
• Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs
• A positive mindset with the willingness to develop
• Ability to multitask, manage time and work flexible hours

Talent Drivers

• Collaborative Skills
• Purpose
• Personal Conduct
• Leadership
• Commerciality