Service Manager jobs in United Kingdom

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

Workday’s Test teams are driven by a passion for our products and the success of our customers in implementing our best in class cloud solutions. We’re a diverse group of people, with an invaluable mix of experience and backgrounds, located across multiple locations within the region.

Our team promotes Workday’s core values with ‘Employees’ being the first. This is why we:

• offer flexible work schedules;
• empower you to follow your desired career path & achieve professional and personal goals
• encourage work-life balance and wellbeing;
• are proud to champion equal opportunities for everyone.
• We are often remote from one another but that doesn’t stop our sense of collaboration, supportiveness and fun!

We are seeking a dynamic and experienced Senior Manager for our Workday Testing Services practice. This is a critical leadership role responsible for managing and developing a team of specialist testing consultants across the UKI, DACH, South and Nordics regions.

This position is not about testing product development; it is about ensuring the flawless testing of Workday configurations. You will be the key thought leader and trusted advisor, guiding our team and our clients through complex testing cycles to ensure their Workday solution perfectly matches their business requirements.

• Lead and Mentor: Provide strong leadership, mentorship, and career development to a distributed team of Workday Testing Consultants.

• Performance Management: Oversee team performance, ensuring high standards of delivery, billable utilization, and client satisfaction.

• Resource Allocation: Manage resource assignments and project staffing to balance client needs with team skills and development goals.

• Trusted Advisor: Act as the primary subject matter expert (SME) for clients, guiding them through the entire testing lifecycle (e.g., System Integration Testing, User Acceptance Testing (UAT), Parallel Testing, Regression Testing).

Strategic Guidanceb> Develop and present sophisticated testing strategies, detailed plans, and risk-based approaches tailored to each client's unique Workday configuration.

• Process Evangelist: Educate clients and internal teams on testing best practices, methodologies, and the "why" behind our processes.

• Configuration Focus: Ensure all testing efforts are correctly focused on validating business processes, security configurations, integrations, and reporting, not core Workday product code.

• Quality Assurance: Hold ultimate accountability for the quality of all testing deliverables, including test scripts, test data, and defect management.

• Methodology Development: Continuously refine and improve our testing assets, templates, and methodologies to drive efficiency and quality.

• Pre-Sales Support: Collaborate with the sales team to scope new testing engagements, define project estimations, and contribute to proposals.

• Industry Expertise: Stay current with all Workday updates and industry trends, translating them into actionable insights and service improvements.

• ERP Testing Expertise: Significant experience in the ERP testing domain, with a proven track record of managing and delivering complex testing projects.

• Leadership Experience: Demonstrable experience in a management or leadership role, successfully managing a team of consultants or analysts.

• Configuration vs. Code: Be able to demonstrate a critical understanding of the difference between testing tenant configuration and testing core product functionality.

• Workday Knowledge: Direct, hands‑on experience with Workday (HCM, Financials, or both) is strongly preferred. Candidates with deep experience in other large-scale ERPs (e.g., SAP, Oracle) will be considered if they demonstrate a strong grasp of configuration-based testing.

• Client-Facing Skills: Exceptional communication, presentation, and stakeholder management skills. You must be comfortable advising senior‑level clients and navigating complex discussions.

• Location: Must be based and have the right to work in the UKI, DACH, or Nordics regions.

• Languages: Business‑fluent English is required, other languages(German, French or Dutch) are desired.

With Flex Work, we’re combining the best of both worlds: in‑person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in‑office each week, we simply spend at least half (50%) of our time quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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