Customer Services Inspections Manager

Miller Homes; Folly Gate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housebuilder in Folly Gate is seeking a dedicated professional to manage defects and enhance customer service. This role demands strong analytical skills and experience in the housebuilding sector. The successful candidate will receive a competitive salary, 26 days annual leave, public holidays, a bonus opportunity, and either a company car or a car allowance. Join us to help build better homes and communities.

Benefits

Competitive basic salary

26 days annual leave + public holidays + your birthday off

Opportunity to earn 10% bonus

Company car or car allowance of £5,000 per annum

Qualifications

• Experience in a similar role with another housebuilder is essential.
• General knowledge of NHBC Technical Requirements/Guidelines essential.
• Ability to form strong professional relationships.

Responsibilities

• Act professionally with the company name and charter in mind.
• Carry out analysis of defects reported by customers.
• Liaise with NHBC regarding technical requirements.

Skills

Professional communication

Customer service

Problem-solving

Job description

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

• To act professionally at all times with the company name and charter in mind
• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
• Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
• Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
  Experience in a similar role with another housebuilder is essential
• General knowledge of NHBC Technical Requirements/Guidelines essential
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals
  Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company car, or car allowance of £5,000 per annum