IT Service Desk Analyst: First-Line Tech Support

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS community trust in the United Kingdom is seeking a Service Desk professional to provide first line technical support for IT incidents and requests. This role is vital in ensuring high quality service to over 3000 customers, focusing on effective incident management and problem resolution. Candidates should possess customer service experience, technical troubleshooting skills, and the ability to support systems like Windows 10/11 and Office 365. You will contribute to maintaining service quality and contribute to the ongoing improvement of Digital Services.

Qualifications

• Experience in a Service Desk or similar IT role.
• Ability to provide first line technical support.
• Strong customer service orientation.

Responsibilities

• Act as the first point of contact for IT-related incidents and requests.
• Support over 3000 customers with technical issues.
• Maintain the quality/integrity of the call management system.

Skills

Customer service

Technical troubleshooting

Incident management

Communication skills

Windows 10/11 support

Office 365 support

Job description

A leading NHS community trust in the United Kingdom is seeking a Service Desk professional to provide first line technical support for IT incidents and requests. This role is vital in ensuring high quality service to over 3000 customers, focusing on effective incident management and problem resolution. Candidates should possess customer service experience, technical troubleshooting skills, and the ability to support systems like Windows 10/11 and Office 365. You will contribute to maintaining service quality and contribute to the ongoing improvement of Digital Services.